Resident Support Counselor

at  Housing Authority of Salt Lake City

DESIRED SKILLS & EXPERIENCE OF RESIDENT SUPPORT COUNSELOR

• Bachelor’s degree in social work, sociology, human services or related field with at least two years of work-related experience; or equivalent combination of education and work experience.
• Stay current on a wide range of services, policies, and regulations for program participants and residents.
• Experience in community resources, service systems, landlord/tenant rights, and conflict resolution.
• Customer Service skills, organizational skills, attention to detail, time-management skills, basic accounting/ budgeting principles and motivation to meet deadlines and achieve goals.
• Strong verbal and written communication skills.
• Ability to relate and communicate with persons from all socio-economic, ethnic, and racial backgrounds.
• Must have reliable transportation and a valid driver’s license.
  For more information about the position or benefits, contact Human Resources at 801-428-0544 or hr@haslcutah.org

GENERAL PURPOSE AS A RESIDENT SUPPORT COUNSELOR

The Resident Support Counselor works under the Vice President for Resident Services to work closely with residents and community partners. The goal is to provide services, resources, information, classes, and events that support self-sufficiency and empowerment, leading to the development of healthy communities for the Housing Authority of Salt Lake City and its non-profit subsidiaries.

ESSENTIAL FUNCTIONS OF RESIDENT SUPPORT COUNSELOR

• Conduct comprehensive interviews with program participants to assess their eligibility and identify any barriers to their progress in education, job training, or skill enhancement.
• Maintains contact with community agencies to provide services and assists program participants in accessing appropriate public or private community agencies to obtain specialized assistance.
• Works with participants to create clear, measurable, realistic, and timely plans based on their motivations and desires, addressing barriers to success.
• Engages with both staff and public and private community organizations to attract residents and program participants. Coordinating community events and food distribution programs at various sites.
• Monitor and review escrow accounts for program participants regularly to ensure their accurate establishment and calculation.