Residential Quality Assurance Specialist

at  Solidifi Title Closing LLC

Here at iV3, everyone is included, respected and offered the opportunity to grow. Join us!
As a Residential Quality Assurance Specialist you will be reporting to the Director, Quality Assurance this role is a member of the national operations team and is responsible for the implementation of residential initiatives to support growth and contribute to the quality of reports being sent to our clients; aligned with the National Director, of Operations. The individual will be responsible for working with a large field team regionally and ensuring the proper procedures are being followed as shared in the iv3 training manuals. A strong background in the field of risk management, building & construction, fire protection systems, valuations and prior field & audit review experience is a must.

You will have the Opportunity to:

• Coach and mentor the other residential field team, monitoring performance and ensuring accountability to national guidelines
• Execution and Support the Training Material for Residential Lines both for internal & external purposes
• Maintain and provided feedback on Tier Levels, KPIs and other metrics of field inspector to support the Inspector of Excellence Program and build career paths for field inspectors
• Supports appropriate residential sales and marketing activities or strategies with operational risk control support for new products and/or segments
• Work with the Director, Quality Assurance on market research to support new product development
• Must have a strong understanding of the P&C marketplace with deep understanding of technical requirements for building code, construction, NFPA, fire code, valuations and underwriting requirements
• Review of all reports, before sending to the clients for review and evaluation. Periodic spot audits and other responsibilities as determined by the Director, of Quality Assurance
• Build and maintain strong internal and external relationships with key stakeholders including insurance carriers, third party vendors, field staff, and directors

REQUIREMENTS:

• University Degree, College Degree, CRM or CIP or Equivalent Work Experience
• Strong Residential Property & Casualty Technical Experience – with a carrier or risk management firm
• Must have prior field experience as an inspector
• Must have a strong understanding of the P&C marketplace with deep understanding of technical requirements for building code, construction, NFPA, fire code, valuations and underwriting requirements
• Experience in leading loss control practices & systems
• Operations background; Underwriting; Accountability; Coaching; Strong Communication Skills; Strategic; Fire Protection/Services; Knowledge of Building codes and basic COPE information; Customer Focused Thinking; Risk Management Expertise; Teamwork; Positive; Integrity; Honesty; Ability to travel nationally when required
• Must be a Canadian resident full time

Please refer the Job description for details