Residential Services Manager

at  Four Seasons

ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

• Builds relationships with residents and safeguard the assets and resources of the Association.
• The Residential Services Manager will provide support for all aspects of the Residential Operation and is responsible for delivering the highest level of hospitality and professionalism in all resident interactions, this includes resolving complaints and providing assistance with all inquiries related to residential/resort services, operating hours, key personnel, in-house events, and directions, among other aspects.
• Coordinates any a la carte service requests and ensures accurate billing is followed.
• Will plan, organize, control, and direct the work of employees in the Residential Service area, while ensuring superior quality and consistency at the Four Seasons experience for the Residences owners and visitors.
• Processes deliveries which may be either outgoing or incoming in an accurate and timely manner.
• Efficiently manages schedules and grants access to the building(s) and units for all vendor/contractor/homeowners’ service providers and visitors, only after receiving prior authorization and ensuring proper identity verification.
• Is knowledgeable about what activities are available in the local vicinity (sports, dining, concerts, shows, special exhibits, sightseeing) and establishes close relationships with vendors in these areas in order to provide information, transportation, ticketing, and reservations for residents.
• Utilizes a variety of software programs to accurately input special arrangements, preferences, etc