Residential Support Officer

at  UnitingCare

Make a meaningful difference with BlueCare
We’re looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others.
An integral part of our big-hearted BlueCare team, as a Residential Support Officer you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about.
Let’s make a meaningful difference, together.
What makes a difference for you?

With a Blue Nurses legacy dating back to 1953, BlueCare is one of Queensland’s largest and most trusted not-for-profit providers of community and in-home care, residential aged care, disability services and retirement living.

• Flexible work arrangements to support work-life balance
• 12 weeks paid parental leave in addition to the government scheme
• Access to salary packaging, meal and entertainment benefits - up to $15,900 per year tax free as well as up to $2,650 of your pre-tax income to pay for meal and entertainment benefits
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, a wellbeing program and employee assistance program
• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others
• Career development opportunities with one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference

Your part in our Blue Care team

Residential Support Officer | Blue Care | Gracemere Aged Care Facility

• Employment Term: Permanent Full-time - Monday to Friday.
• Location: Gracemere Aged Care Facility, must be available to travel to all BlueCare Residential sites in Central QLD including, Gladstone, Mackay, Emerald and Yeppoon.
• Remuneration: $54.54 - $57.17 per hour (based on experience) + Super + Not for Profit Salary Packaging + Penalties & Allowances

The Residential Support Officer delivers and performs operational activities through the provision and maintenance of structures for quality and clinical systems, ensuring the provision of high-quality aged care, consistent with the values of BlueCare.

• Support quality and clinical activities within designated residential aged care homes.
• In consultation with the Residential Service Manager, assist to ensure services meet identified needs and standards of quality care (including Aged Care Quality and Safety Commission - Quality Standards).
• Support site specific quality audits and work with the Service Manager to develop, implement and evaluate continuous improvement processes to facilitate ongoing quality compliance.
• Ensure that the auditing cycle is maintained including completion of service audits as directed, and support action plan progress and completion.
• Assist to review and maintain service self-assessment in support of accreditation or other external agency audits/reviews.
• Assist with the collection of site specific NQIP data collection and submission as directed
• Assist the Residential Service Manager and Quality Compliance & Innovation Partner (QCIP) with incident reporting(including SIRS mandatory reporting), participate in investigations and the timely resolution of complaints as appropriate. Support the Service Manager service level quality meetings driving change and quality improvements across the multi-disciplinary team.
• Support complex care management and case conferencing as needed
• Support ACQSC readiness including unannounced folders, and supporting documentation.
• Participate in, and contribute to relevant organisation wide committees, working parties and research activities as requested in order to progress innovation that will support effective and efficient quality service delivery in line with best practice.
• Undertake other duties as required/directed as service needs evolve.

What makes a difference for us?

• Hold and maintain valid registration as a Registered Nurse
• Minimum of five (5) year’s experience as a Registered Nurse
• Current Driver’s Licence.
• All Blue Care staff must satisfy the relevant probity checks required by legislation or Blue Care policies.
• Demonstrated broad experience in service delivery and quality systems in either the aged, community care or health sectors

BlueCare is proudly part of the UnitingCare Family, we’d love you to be too
Joining the state’s largest network of aged care workers with its over 8,000 strong, bright team in blue, you’ll also be welcomed as part of the UnitingCare family. With more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, you are part of something bigger. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.
Start making a difference today
Diversity & Inclusion
Our approach is simple –everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.
Safe workplace
We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety

Please refer the Job description for details