Resource Administrator, Resource Management, Audit and Assurance

at  Deloitte

REQ #

16710
Job description

CONNECT TO YOUR SKILLS AND PROFESSIONAL EXPERIENCE

Essential Experience:

• Confident and skilled verbal and written communicator.
• Ability to interact effectively with empathy, impact and discretion.
• Ability to cultivate trusted advisor working relationships with practitioners, business unit team members and the wider resource management function
• Flexibility and ability to learn quickly in a fast moving environment.
• Ability to plan and prioritise, multi task and manage a significant workload under pressure.
• Team player who uses initiative and takes ownership of tasks.
• Ability to interact at all levels with an ability to influence and negotiate.
• Portrays a professional, customer orientated image of resource management/scheduling.
• Strong attention to detail, excellent organisational and time management skills.
• Proactive and willing to go the extra mile.

Desirable Experience:

• Computer literate, in particular an excellent working knowledge of Windows, Word and Excel.
• Strong written and oral communication skills.
• Anticipating and recognising when conflict may occur and work to resolve these through supporting and escalating to senior stakeholders as necessary.
• A proactive attitude towards change and ongoing focus on improvement.
• Ability to gain immediate credibility and the trust of staff.
• Ability to gain an in-depth understanding of our practice.
• Ability to develop yourself and the team by seeking opportunities that stretch and challenge.
• You will be supporting our offices across the North & Scotland, covering Glasgow, Edinburgh, Manchester and Leeds. It’s not essential, but there will be an opportunity to travel to these locations.
• Although it is desirable that you have experience in Resource Management, this is not essential as full training will be provided.

• Support the Resource Manager/Planner with the budget/planning process.
• Take responsibility for managing bookings and updates to ensure that the scheduling system accurately reflects the current resourcing position and that it is up to date for minimum of 3 - 6 months in advance.
• Manage holiday requests in conjunction with business unit policies, ensure holiday requests are appropriately approved and that dates are accurately reflected in the scheduling system.
• Monitor sickness/absence levels highlighting issues as appropriate and ensuring that dates are accurately reflected accurately.
• Working with the Resource Manager/Planners support the scheduling, on-boarding and off-boarding process process for practitioners.
• Support the Resourcing Planners and Exam managers with the planning of curriculum dates, timetable planning, cancellations and re-bookings, exam re-sits.
• Develop and promote an understanding of the curriculum pathway requirements for junior grades.
• Work with the Resource Planners and Learning Managers to support with the planning of training dates, course cancellations, re-bookings and other issues as they arise. Develop and promote an understanding of grade learning requirements