Resource Analyst, GSS

at  Braze

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
The Global Services and Support (GSS) Strategy & Operations team ensures Global Technical Support and Professional Service Delivery Teams have the necessary tools, systems, and resources required for our Services Organization to scale effectively and deliver exceptional experiences to Braze customers.
GSS exists to accelerate customer’s time to value and drive a multitude of customer adoption scenarios – from implementing new solutions to modernizing legacy integrations. Our Professional Services ensure that customers get the most out of Braze throughout their customer lifecycle.

We are looking for a Resource Analyst to join our GSS Strategy & Operations team who will drive strategic and tactical business processes that allow us to efficiently match the right resource to the right project at the right time. This Resource Analyst will play a critical role in scaling centralized Resource Management processes across our Global One-Time and Recurring Service Practices.

As a Resource Analyst, you will be working closely with our Professional Services, Sales and Partnerships Organizations. You will act as a trusted advisor by supporting Service Delivery Leaders with forecasting, staffing and scheduling decisions to ensure service engagements are resourced appropriately according to customer and business needs, whilst ensuring that resources are effectively utilized.

• Utilize Certinia Professional Services Automation (PSA) software to proactively manage resource requests, assignments, and schedules across professional service engagements.
• Interface with Sales Leaders to monitor opportunities in the pipeline and maintain resource request data hygiene for prospective professional service engagements.
• Work closely with Service Delivery Teams to maintain awareness of forecasted capacity & utilization.
• Work closely with Service Delivery Teams to maintain a good understanding of skills, proficiencies, and aspirations.
• Lead regular staffing meetings with Service Delivery Teams with a mindset of assigning the right resource to the right project based on customer and business need.
• Collaborate with Sales & Service Delivery Leaders to ensure relevant services forecasting processes are adhered to.
• Develop strategies to improve utilization attainment while maintaining strong project performance outcomes and employee satisfaction.
• Proactively suggest improvements to sales pipeline management, forecasting & staffing processes to drive efficiency.
• Support the Resource Management Office to drive the adoption of Resource Management best practices across the Services Organization.