Resource Coordinator

at  The Emirates Group

Job Purpose: Provide comprehensive support to the Mission Control Team by collating and analysing information in order to produce timely reports and provide recommendations highlighting call trends and volume forecasts. Actively be involved in the day to day operations of the Mission Control Team and proactively provide recommendations for resource requirements to ensure customer service levels are achieved across the Call Centre and retail outlets in the network.
Qualifications & Experience: Commercial/Sales. Other : 3+ Years
Degree or Honours (12+3 or equivalent) :
Experience Minimum 4 - 5 years resource planning experience preferably within a contact centre. Knowledge/skills - Working knowledge of contact centre procedures and methodology. - Strong analytical ability and diagnostic and problem solving skills. - Ability to communicate and negotiate effectively. - PC based skills to operate Windows package such as Microsoft Word/ Excel/ E-mail. - Genesys experience, while not essential, would be desirable
Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section

Please refer the Job description for details