Resource Manager / Team Manager

at  Concentrix

LOCATION

Costa Rica
Job Title:
Resource Manager / Team Manager
Job Description

Responsibilities :

• Assigning available employees to projects in accordance with their skillsets, previous experience, and availability.
• Monitoring day-to-day project activities and corresponding resourcing.
• Capacity planning, i.e. making sure that a company’s resources have the capacity to work on upcoming projects.
• Monitoring and managing employees’ workload, utilization, and overtime hours.
• Managing resource conflicts.
• Overcoming resource shortages by means of resource management techniques, reallocating resources, assigning more staff, etc; informing senior management of any issues related to inability to meet clients’ needs due to resourcing.
• Providing MS project managers with support when it comes to resource management issues or improving resource management processes.
• Knowing all the current and upcoming projects run in an organization and business development activities and being able to plan resourcing accordingly.
• Collaborating with the HR department regarding staff training, compensation and benefit planning, payroll administration, and hiring new staff for projects.
• Being familiar with labor laws as well as resource management trends.
• Documenting processes (e.g. weekly utilization report, etc.).
• Manage operational and escalation of core services.

Key Skills required:

• Client Handling Must Have
• Communication Skills Must Have
• Networking a plus
• Windows Server a plus
• VMWare a plus
• AD a plus

Location:
CRI Work-at-Home
Language Requirements:
Time Type:
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• Assigning available employees to projects in accordance with their skillsets, previous experience, and availability.
• Monitoring day-to-day project activities and corresponding resourcing.
• Capacity planning, i.e. making sure that a company’s resources have the capacity to work on upcoming projects.
• Monitoring and managing employees’ workload, utilization, and overtime hours.
• Managing resource conflicts.
• Overcoming resource shortages by means of resource management techniques, reallocating resources, assigning more staff, etc; informing senior management of any issues related to inability to meet clients’ needs due to resourcing.
• Providing MS project managers with support when it comes to resource management issues or improving resource management processes.
• Knowing all the current and upcoming projects run in an organization and business development activities and being able to plan resourcing accordingly.
• Collaborating with the HR department regarding staff training, compensation and benefit planning, payroll administration, and hiring new staff for projects.
• Being familiar with labor laws as well as resource management trends.
• Documenting processes (e.g. weekly utilization report, etc.).
• Manage operational and escalation of core services