Resource Planning Analyst

at  Ayvens

At Ayvens, progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

We’re looking for an experienced Resource Planning Analyst who can join us in transforming our planning capability as we deliver large scale business change over the coming years. We want to hear from anyone who is confident and passionate in owning and evolving these key planning responsibilities: -

• Development and ownership of propensity models to aid the understanding of Customer contact behaviour and contact demand at the various stages of the Customer Lifecycle.
• Ownership of forecasting Customer Demand (calls, emails & webchat) based on propensity model insights, historical trends, and future developments to support resource planning and scheduling activities.
• Own intra-day scheduling and shrinkage management process through Work Force Management and other available tools to deliver a completed schedule to the Real Time Analyst.
• Produce short, medium, and long-term plans for Operations focusing on both supply and demand drivers.
• Identify and highlight performance/service risks to Operations, both short term and long term.
• Development and ownership of the workforce management system, working with the planning team to deliver planning improvements and leveraging WFM systems to their fullest.
• Assist in the delivery of change work streams which will require strong working relationships and stakeholder management.
• Undertake ‘planned vs actual’ analysis including recommendations from the Real Time Analyst to carry out detailed root cause analysis to provide challenge and improve planning accuracy.
• Supporting the development of CRM reporting and analysis by providing insights and requirements to improve available short term and long-term reporting.
• Collaborating with Operational teams to support optimisation of scheduling resource to best match customer and stakeholder demand.

What we are looking for:

Most importantly, whether it’s propensity models, schedules, or shrinkage models, we’re looking for a strong communicator who is able to generate comprehensive planning insight that’s digestible and interactive across all levels of customer service.

• Excellent communication skills, both written and verbal
• Strong organisation and planning skills
• Stakeholder management both horizontal and vertical
• Analytically sound with an ability to problem solve
• Driven for Customer Excellence
• Ability to work across multiple tasks at once
• Demonstrable experience in working with planning, forecasting, data analytics or work force management.

What we offer:
Annual salary between £21,600-£28,000 depending on experience
Generous contributory pension scheme
25* days holiday, in addition to bank holidays
Volunteering days to assist in charity work
Sustainability Initiatives
Holiday buy / sell (subject to conditions)
Travel Insurance (cost associated)
Dental Insurance (cost associated)
Flexible working options available
Study support (where applicable)
Access to Re:lease Colleague Car Scheme
Enhanced parental leave
Occupational Health Programme
Introduction bonuses for referring an Employee or Customer
Access to LinkedIn Learning / time towards to your CPD
Cycle2work Scheme
Free breakfast / fruit
EV charging points, bike storage, shower & changing facilities and car parking (limited)
Progressive / collaborative culture
Why Ayvens?
With over 3.3 million vehicles managed across more than 44 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that’s diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

• ALD Automotive | LeasePlan are rebranding to Ayvens across all 44 countries by 2025.

• Development and ownership of propensity models to aid the understanding of Customer contact behaviour and contact demand at the various stages of the Customer Lifecycle.
• Ownership of forecasting Customer Demand (calls, emails & webchat) based on propensity model insights, historical trends, and future developments to support resource planning and scheduling activities.
• Own intra-day scheduling and shrinkage management process through Work Force Management and other available tools to deliver a completed schedule to the Real Time Analyst.
• Produce short, medium, and long-term plans for Operations focusing on both supply and demand drivers.
• Identify and highlight performance/service risks to Operations, both short term and long term.
• Development and ownership of the workforce management system, working with the planning team to deliver planning improvements and leveraging WFM systems to their fullest.
• Assist in the delivery of change work streams which will require strong working relationships and stakeholder management.
• Undertake ‘planned vs actual’ analysis including recommendations from the Real Time Analyst to carry out detailed root cause analysis to provide challenge and improve planning accuracy.
• Supporting the development of CRM reporting and analysis by providing insights and requirements to improve available short term and long-term reporting.
• Collaborating with Operational teams to support optimisation of scheduling resource to best match customer and stakeholder demand