Resource Planning Manager

at  Sigma Connected Group

REQUIREMENTS:

• You have a minimum of 5 years planning experience within a BPO environment
• You have more than 3 years of Management/leadership experience
• You have excellent knowledge of WFM tools
• You have Resource Planning experience that encompasses the full planning cycle
• You have a record of implementing continuous improvement initiatives
• You have extensive knowledge of WFM processes, procedures and methodologies
• You have exceptional stakeholder management experience

RESOURCE PLANNING MANAGER

We are currently looking for more amazing people to join the Sigma Family, as a Resource Planning Manager. You will supporting the wider planning teams in delivering clear, effective Planning and real-time delivery across multiple accounts, supporting various client needs as well as Sigma Operations.
Location: Diep River, Cape Town

WHO ARE THE SIGMA FAMILY?

At Sigma, we are different and recognized in May 2023 by the Sunday Times as one of the best places to work. Our mission statement is to #ImproveEverythingAlways and at the heart of this is our People. This is why we are looking for amazing individuals to join and work on behalf of our clients to provide high-level customer service across several industries.

You have excellent knowledge of core planning concepts and principles, and you are able to engage and collaborate with various stakeholders on a daily. You have a good degree of experience in using industry-leading workforce planning systems (IEX, Teleopti, Verint), and you are able to accurately understand planning tools, calculations, and services across the planning cycle. You demonstrate experience of team and individual coaching and development, you are a strong verbal and written communicator with excellent attention to detail.
You are able to understand the commercial framework and how this translates into daily practice, maximizing revenue and mitigating risk. You have great people management skills and you are able to interact at all levels within the business and can adapt to various audiences in the business. You have the ability to build capacity plans and resource model with utilizing your planning skills within a multi-skilled BPO environment, with multi-channel experience an advantage. You also have a driving passion for continuous improvement.