Resources Manager

at  The Magpie Project

Job description

ROLE OVERVIEW:

Full control and management of our baby bank and other donations from start to finish - including developing donation sources, managing volunteers, stock management and recording, sorting, quality checking and storing donations, organising and reporting on fair and transparent systems to meet the needs of our families. Key-holding, and managing all deliveries and collections at our Grassroots building.

DUTIES INCLUDE:

• Scoping, initiating and maintaining relationships with potential sources of donations including community and corporate.
• Liaising with our Administrator to schedule community callouts for donations.
• Working with our Finance and Operations Manager to recruit, train, and support volunteer groups (drivers, buggy repairs & cleaners, baby bank assistants, clothes sorters and laundry assistants).
• Line management of our part-time Baby Bank assistant, including conducting support & supervision meetings.
• Working with our Finance and Operations Manager to welcome and organise corporate volunteers to deliver, sort and display donations in our new shop.
• Maintaining and deepening existing relationships with potential sources of donations, through emails, phone calls, in-person meetings and presentations.
• Making sure our baby bank is kept stocked with the items our project and families need, namely:
  o Toys: new and second hand for presents, new baby bags, and hotel bags
  o Clothes: new and second hand for clothes clubs, new baby bags, and emergencies
  o Buggies and slings (second hand)
  o Toiletries
  o Nappies
  o Computers and phones
  o Furniture and other resources for our new building

o Christmas, Eid, Mother’s Day, Diwali gifts for mums and minis.

• Creating systems and overseeing volunteers to check and record donations at the point of coming in (quality checking, cleaning, storing, organising any necessary repairs, recording in a database).
• Creating systems and overseeing volunteers to manage donations at the point of going out (managing waiting lists, communicating with recipients, organising collections, recording in a database).
• Working closely with colleagues, particularly casework staff, to understand and observe protocols waiting lists and prioritisation.
• Recruit volunteers to oversee Facebook marketplace, Freebay, Freecycle, Freegle, Gumtree, and local exchange sites to maximise our ability to source items (especially buggies).
• On-site management of our baby bank, including stock management, organising and accepting deliveries, and onward journey of excess clothes or donations to other organisations.
• Use CRM databases (salesforce) to record incoming and outgoing donations, generate reports and track engagement with donors & volunteers.
• Assessing and according a value to all donations received and given out for annual reporting and monitoring.
• Acting as a key holder and point of contact in the building to receive donations and other deliveries.
• Light door duties on days when we do not have staff on reception.
• Duty managing the building two days per week and acting as Fire Warden when doing so.
• Embodying the values of The Magpie Project throughout their role, including maintaining a trauma-informed approach in all interactions with families, volunteers and partners.