Respiratory Administration Clerk

at  Portsmouth Hospitals University NHS Trust

Company Description
Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.
Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust.
Job Description

THIS POST IS ONLY OPEN FOR APPLICATIONS FOR INDIVIDUALS EMPLOYED WITHIN THE HAMPSHIRE AND ISLE OF WIGHT NHS CARE SYSTEM

Organisations within scope are as follows:

• Hampshire and Isle of Wight Integrated Care Board
• Southern Health Foundation Trust
• Portsmouth Hospitals University NHS Trust
• University Hospital Southampton
• Solent NHS Trust
• South Central Ambulance Service
• Isle of Wight NHS Trust
• Hampshire Hospitals

The Respiratory Admin Clerk will be responsible for providing an efficient and high-quality service in the management of clinics, ensuring that key access targets and standards are met in line with the requirements of the Trust access policy. To work as a team member participating in administrative duties. To be responsible for arranging appointments and accurately record referrals and any other relevant information using hospital systems. The applicant must have exemplary communication and customer focused skills. The role involves the booking/ cancellation of appointments. To be first line of contact and effectively liaise with parents, team members and health care professionals, answer phone calls and act on or record them.
Job Description
Qualifications

QUALIFICATIONS

Essential

• NVQ II/111 Business Administration /RSA III or relevant equivalent experience
• Maths/ English GSCE Grade C or above

EXPERIENCE

Essential

• Customer Care experience

Desirable

• Experience of working within NHS outpatient/admin environment

SKILLS AND KNOWLEDGE

Essential

• The ability to work using own initiative and without supervision
• Excellent verbal and written communication skills
• Ability to use a personal computer with knowledge of word, processing and Windows applications
• Customer service background
• Knowledge of NHS and NHS IT systems
• Attention to detail and able to work to deadlines
• Time management

Desirable

• Knowledge of NHS and Hospital departments an advantage, both inpatients procedures & other outpatient clinics

Additional Information
The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.
We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs

Please refer the Job description for details