Responsable du bar et lounge / Bar & Lounge Manager, Marcus Restaurant & Lounge

at  Four Seasons

ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

QUALIFICATIONS ET COMPÉTENCES

• Avoir une bonne résistance au stress et le gérer de manière positive et efficace
• Être à l’aise dans un environnement à cadence rapide ;
• Faire preuve d’un très bon esprit d’équipe ;
• Intérêt et aptitude à offrir un service hors pair à nos clients internes, externes et nos fournisseurs ;
• Avoir une excellente présentation, une bonne élocution, en français et en anglais, et de bonnes compétences relationnelles pour correspondre aux attentes d’une clientèle haut de gamme ;
• Attention au détail et capacité à effectuer plusieurs tâches dans un environnement dynamique;
• Être organisé, méticuleux et débrouillard
• Faire preuve de créativité et d’esprit d’initiative ;
• Bonnes compétences informatiques, y compris une connaissance pratique de MS Word, Excel, Power Point, Adobe, Microsoft Outlook, Micros et OpenTable ;
• 5 ans d’expérience en gestion de la restauration ou domaine connexe ;
• Diplôme d’études post-secondaires en gestion hôtelière ou de la restauration, en administration ou domaine connexe.

* DUE TO LOCAL LAWS, WE WILL CONSIDER FIRST AND FOREMOST CANDIDATES WHO ARE AUTHORIZED TO WORK IN CANADA, AND WHO EXPRESS THEMSELVES FLUENTLY IN FRENCH AND ENGLISH, BOTH ORALLY AND IN WRITING.

The Four Seasons Hotel Montreal is looking for someone who shares our passion for excellence and seeks to create a memorable experience for our employees and guests. We are looking for a person who has a strong work ethic, a high level of integrity, a concern for quality, a cultural sensitivity and a sense of customer service.

SUMMARY

The Bar & Lounge Manager is responsible for overseeing all aspects of the Marcus Bar and Lounge operations. This person will be called upon to ensure the fluidity of operations while ensuring compliance with Four Seasons standards. In addition, they must demonstrate strong organizational and planning skills, while ensuring satisfaction of customers and employees.

DESIRED QUALIFICATIONS AND SKILLS

• Have strong resistance to stress and manage it positively and effectively;
• Be comfortable in a fast-paced environment;
• Demonstrate an excellent team spirit;
• Interest and ability to provide outstanding service to our internal, external guests and our suppliers;
• Have an excellent presentation, eloquent speech in both French and English, and strong interpersonal skills to meet the expectations of a high-end clientele;
• Attention to detail and ability to multitask in a dynamic environment;
• Be organized, meticulous and resourceful;
• Demonstrate creativity and initiative;
• Good computer skills, including a working knowledge of MS Word, Excel, Power Point, Adobe, Microsoft Outlook, Micros and OpenTable;
• 5-year experience in restaurant, bar and lounge management or related field;
• Post-secondary degree in hotel or restaurant management, administration or related field.

What’s in it for you?

• Extended Health Coverage (dental, vision, life insurance, prescription drugs, etc.) on day one;
• Discounts at our MARCUS Restaurant and our 5 Star Spa;
• Employee themed recognition days and events such as Employee of the month, Service milestone celebrations, birthday events, and more!
• Complimentary meal per shift in our employee dining room (Café 1440);
• Retirement plan with employer contribution.
• Paid time off including sick days, vacation days and 2 additional floating holidays per year.
• Excellent training, development, and mobility opportunities.
• Employee Travel Program, including complimentary stays at Four Seasons globally (by length of service and subject to availability).
• And so much more!

CORE RESPONSIBILITIES

• Ensure the smooth operation of MARCUS Bar and Lounge activities;
• Be present and visible in operations, recognize and maintain relationships with regular guests and develop relationships with new guests;
• Target the needs of guests by making recommendations and adding personalized touchs;
• Resolve guest complaints with the highest level of professionalism in accordance with Four Seasons standards;
• Control operating and labour costs through an effective approach to scheduling, budgets, purchasing decisions and inventory control while also addressing creative solutions to generate revenue in order to maximize profits;
• Work closely with the Restaurant General Manager, Hotel Manager, Beverage Manager, Executive Chef and Sous Chefs in order to develop menus and wine lists of interest while making sure to offer products of excellent quality at a fair price;
• Communicate with employees and managers to ensure operational requirements are met and attend operational meetings on a periodic basis to ensure effective coordination and cooperation across departments;
• Share daily operational requirements and assign day-to-day tasks to managers and employees under his responsibility;
• Communicate with the various departments of the hotel and carry out the necessary follow-ups to ensure guest satisfaction and prevent complaints and/or glitches;
• Review reservations daily to ensure compliance with special requests, regular guests and group bookings;
• Ensure compliance with financial and credit card procedures;
• Select, train, evaluate, lead, motivate, coach and discipline the employees and managers of the bar and lounge;
• Manage and review the work schedules of employees and managers to reflect business needs;
• Create an open and cooperative working environment in which the opinion of everyone is shared and valued.

THE LIST OF TASKS SPECIFIED ABOVE IS NOT EXHAUSTIVE, YOUR ROLE WILL REQUIRE A CONSTANT ADAPTATION TO SITUATIONS OF HIGH ACTIVITY AND SPECIFIC MANAGEMENT OF CUSTOMER RELATIONS.

Our organization is a workplace equity employer committed to recruiting a diverse workforce and maintaining an inclusive culture. The use of the masculine is only used to lighten the text. We do not discriminate based on gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected by provincial or federal laws.