Restaurant & Lounge Manager - Renaissance Brussels Hotel

at  Marriott International Inc

1BI, Brussel-Hoofdstad - Bruxelles-Capitale, Belgium -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate31 Oct, 2024Not Specified07 Aug, 2024N/AService Levels,Continuous Improvement,Outlets,Order Taking,Customer Satisfaction,Service Delivery,Restaurant Management,Customer Service,Role Model,Meals,GedNoNo
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Description:

Job Number 24133195
Job Category Food and Beverage & Culinary
Location Renaissance Brussels Hotel, Rue du Parnasse 19, Brussels, Brussel, Belgium VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Plays a significant role in maximizing financial performance and attracting hotel and non-hotel guests by understanding the local market and partnering with the culinary leadership to effectively position the outlet. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.

EDUCATION AND EXPERIENCE

  • H High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

  • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

FOSTERING AN ENVIRONMENT THAT CREATES EXCITING AND MEMORABLE GUEST EXPERIENCES

  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.
  • Empowers employees to provide excellent customer service.
  • Acts as the guest service role model for the restaurants..
  • Addresses guest problems and complaints.
  • Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
  • Verifies corrective action is taken to continuously improve service results.
  • Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
  • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Responsibilities:

  • Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry, attending educational workshops, reviewing professional publications, establishing personal networks, and/or benchmarking state-of-the-art practices.
  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluates results to choose the best solution and solve problems.
    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
    At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Hospitality

Hotels / Restaurants

Hospitality

Diploma

The food and beverage culinary or related professional area

Proficient

1

1050 Bruxelles Ixelles, Belgium