Restaurant Manager, Casa Amor

at  Mandarin Oriental Hotel Group

AN IDEAL CANDIDATE MUST HAVE EXPERIENCE IN MANAGING A STAND-ALONE RESTAURANT IN THE SOUTH OF FRANCE AND SPEAK FRENCH FLUENTLY.

Responsibilities

• It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.
• MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, and with all rules, regulations and other requirements.
• It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental Jumeira, Dubai Human Resources Strategic Policy.
• It is part of your role and your responsibility to fully support all learning and development activities.
• On The Job trainers and trainings.
• Group Training Technique trainers and trainings.
• Update and maintain a complete Training Matrix for your department.
• Update and maintain Job Description and Job Specification Matrix for your department.
• Ensure the colleagues’ career path and development needs are being prioritised and documented in accordance with the MO Profile online system.
• Hold monthly meetings with all colleagues to assure they have a forum to voice any concerns or challenges and share departmental and hotel information.
• You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
• Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
• Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
• Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
• Mandarin Oriental, Dubai has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
• Act as a hotel ambassador at all times.
• To carry out any additional duties requested by management, related to hotel operational activities.
• Follow the principle of the 5Ps ‘Proper Planning Prevents Poor Performance’ at all times and for all activities.
• Oversee all operational and administrative aspects of the outlet as appropriate and be able to prioritise the required level of engagement in both areas depending on business volumes and other related parameters.
• Enforce and monitor that all operational standards, as per our policies, SOP and quality measures are always in place.
• Always supervise the maintenance and cleanliness of the restaurants and carry out monthly or more frequent walk-throughs with the respective engineering and housekeeping colleagues and follow up accordingly on the produced reports to achieve an immaculate environment.
• Work closely with the Restaurant Operations Manager to plan menus, prices and promotional events for the restaurants in order to maximize revenue generating opportunities in line with market demands.
• Ensure that reservations are managed well within the outlet and seating capacities are effectively maximised.
• Constantly identify areas for improvement in service and food and beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans accordingly, also in cooperation with the respective Chef de cuisine.
• Observe all aspects of the business forecasts and plan effectively to make most efficient arrangements for manpower, equipment and supplies accordingly.
• Ensure accuracy of all menus: current, spelled correctly, clean and presentable and ascertain menu descriptions are up to date and distributed appropriately.
• Maintain solid records of all Annual Leave and Public Holiday clearance and assure none are accumulated within the outlet.
• Plan and execute special promotional activities for the outlets and plan for festive season events related to the outlet.
• Attend and participate in all required meetings as scheduled.
• Be able to delegate tasks to assistant managers effectively.
• Maintain a clear overview of all IG point of sales related set ups and carry out regular check on accuracy of all items.
• Work closely with the Restaurant Operations Manager in monitoring the monthly P&L and carry out regular detailed analysis of outlet related financial information.
• Follow all procedures, policies and practices with regard to the Jardine accounting related requirements for F&B outlets.
• Observe the competition, current market and international trends, prices with the market and other new ideas and react accordingly.
• Provide leadership, direction and support to all Restaurant colleagues at any time.
• Train, evaluate and schedule all colleagues in accordance with the applicable standards, policies and as per the overall business requirements.
• Ensure that Mandarin Oriental Jumeira, Dubai grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.
• Prepare a weekly roster to schedule all colleagues effectively to maintain the service standards of Mandarin Oriental while operating within budgeted labour cost guidelines and headcounts, depending on the business volume.
• Conduct counselling and disciplinary action as appropriate in accordance with Mandarin Oriental Jumeira, Dubai procedures.
• Encourage proactive, efficient and effective inter-departmental communication within and beyond the F&B division in order to promote a climate of teamwork and enthusiasm.
• Hands on in monitoring and following through on any requirements of VIP guests who are dining in the restaurants.
• Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
• Constantly drive and motivate the team to create specific WOW moments to surprise and delight guests in the restaurants.
• Handle effectively any kind of customer complaints being verbal or written.

• It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.
• MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, and with all rules, regulations and other requirements.
• It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental Jumeira, Dubai Human Resources Strategic Policy.
• It is part of your role and your responsibility to fully support all learning and development activities.
• On The Job trainers and trainings.
• Group Training Technique trainers and trainings.
• Update and maintain a complete Training Matrix for your department.
• Update and maintain Job Description and Job Specification Matrix for your department.
• Ensure the colleagues’ career path and development needs are being prioritised and documented in accordance with the MO Profile online system.
• Hold monthly meetings with all colleagues to assure they have a forum to voice any concerns or challenges and share departmental and hotel information.
• You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
• Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
• Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
• Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
• Mandarin Oriental, Dubai has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
• Act as a hotel ambassador at all times.
• To carry out any additional duties requested by management, related to hotel operational activities.
• Follow the principle of the 5Ps ‘Proper Planning Prevents Poor Performance’ at all times and for all activities.
• Oversee all operational and administrative aspects of the outlet as appropriate and be able to prioritise the required level of engagement in both areas depending on business volumes and other related parameters.
• Enforce and monitor that all operational standards, as per our policies, SOP and quality measures are always in place.
• Always supervise the maintenance and cleanliness of the restaurants and carry out monthly or more frequent walk-throughs with the respective engineering and housekeeping colleagues and follow up accordingly on the produced reports to achieve an immaculate environment.
• Work closely with the Restaurant Operations Manager to plan menus, prices and promotional events for the restaurants in order to maximize revenue generating opportunities in line with market demands.
• Ensure that reservations are managed well within the outlet and seating capacities are effectively maximised.
• Constantly identify areas for improvement in service and food and beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans accordingly, also in cooperation with the respective Chef de cuisine.
• Observe all aspects of the business forecasts and plan effectively to make most efficient arrangements for manpower, equipment and supplies accordingly.
• Ensure accuracy of all menus: current, spelled correctly, clean and presentable and ascertain menu descriptions are up to date and distributed appropriately.
• Maintain solid records of all Annual Leave and Public Holiday clearance and assure none are accumulated within the outlet.
• Plan and execute special promotional activities for the outlets and plan for festive season events related to the outlet.
• Attend and participate in all required meetings as scheduled.
• Be able to delegate tasks to assistant managers effectively.
• Maintain a clear overview of all IG point of sales related set ups and carry out regular check on accuracy of all items.
• Work closely with the Restaurant Operations Manager in monitoring the monthly P&L and carry out regular detailed analysis of outlet related financial information.
• Follow all procedures, policies and practices with regard to the Jardine accounting related requirements for F&B outlets.
• Observe the competition, current market and international trends, prices with the market and other new ideas and react accordingly.
• Provide leadership, direction and support to all Restaurant colleagues at any time.
• Train, evaluate and schedule all colleagues in accordance with the applicable standards, policies and as per the overall business requirements.
• Ensure that Mandarin Oriental Jumeira, Dubai grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.
• Prepare a weekly roster to schedule all colleagues effectively to maintain the service standards of Mandarin Oriental while operating within budgeted labour cost guidelines and headcounts, depending on the business volume.
• Conduct counselling and disciplinary action as appropriate in accordance with Mandarin Oriental Jumeira, Dubai procedures.
• Encourage proactive, efficient and effective inter-departmental communication within and beyond the F&B division in order to promote a climate of teamwork and enthusiasm.
• Hands on in monitoring and following through on any requirements of VIP guests who are dining in the restaurants.
• Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
• Constantly drive and motivate the team to create specific WOW moments to surprise and delight guests in the restaurants.
• Handle effectively any kind of customer complaints being verbal or written