Restaurant Manager- Members Club

at  Sodexo

Job Introduction
Sodexo Live! are delighted to be recruiting for a Restaurant Manager for the Fulham Pier.
Positioned on the Thames and nestled by parkland, we’ve bought life to this pocket of South-West London by creating a unique destination that’ll be open morning, noon, and night. Whether a visitor is looking to start the day with sunrise yoga, pop in for a flat white between meetings, try a pizza class with the kids or make a date with a glass of bubbles, there’s something for everyone.
Your role in this destination is to continuously ensure we deliver the exceptional service that makes every visit a memorable experience, to make every day worth savouring.
Fulham Pier is the heart of the community, and so are our team.

THE ROLE

The role will be dedicated to our cutting-edge private members club that blends style, innovation, and community.
You will be responsible for the overall operation of the restaurant within the members club, ensuring that all guests receive exceptional service and an outstanding dining experience.
This role involves managing the front-of-house staff, coordinating with the kitchen and bar teams, and maintaining high standards of service, quality, and member satisfaction.
You will work closely with senior management to implement strategies that enhance the member experience and drive business success.
We offer a dynamic space where creativity and collaboration thrive, providing our members with a unique environment to network, relax, and enjoy exclusive events. Our club features state-of-the-art amenities, contemporary dining, and a vibrant social scene, catering to forward-thinking individuals and professionals. This is a brand-new opening and so it will require extra energy and dedication from the chosen individual.

MAIN RESPONSIBILITIES

• Manage the daily operations of the restaurant, ensuring efficient service and high-quality food presentation.
• Developing and implementing service procedures, training programs, and operational guidelines to enhance service delivery.
• Building and maintaining strong relationships with members, addressing their needs and feedback promptly
• Lead, train, and develop the front-of-house team to maintain excellent service standards and member satisfaction.
• Monitor and evaluate service quality, implementing improvements as needed to enhance the member experience.
• Collaborate with the kitchen team to ensure timely delivery of food and seamless communication between front-of-house and back-of-house operations.
• Handle member inquiries and special requests with professionalism, ensuring a positive dining experience.
• Maintain cleanliness and organisation of the dining area, ensuring a welcoming and elegant environment for members.
• Assist in managing budgets and financial performance, including labour costs and inventory control.
• Plan and coordinate special events and promotions within the members club, ensuring successful execution and high member engagement.
• Ensure compliance with health, safety, and hygiene standards, maintaining a safe and clean dining environment.