Restaurant Manager - Room Service - ME Lisbon

at  Melia Hotels International

“THE WORLD IS YOURS WITH MELIÁ”

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family

• Ensure the customer experience, personalising their experience, anticipating their needs and exceeding their expectations.
• Responsible for the In Room Dining operations
• In charge of the implementation of the methodology defined for the department (products, orders, service standards)
• Participate in the customers service
• Management of the team
• Follow up on the defined budget, ensure compliance with it, and report any deviations that may occur within the department to the F&B Director. Participate in the definition of the necessary corrective measures to minimise negative impacts and monitor them together with the Business Partner.
• Periodically, analyse the P&L of their department, review all departmental revenues and expenses, seek to maximise results and identify opportunities for improvement with the support of the F&B Director
• Participate in the results of HACCP audits (Hazard Analysis and Critical Control Points) and in the case of incidents, supervise the development and implementation of action plans to solve them.
• Manage customer incidents, communicating the actions taken to the hotel’s Guest Experience Department.
• Participate in the evaluation of staff performance and provide constructive feedback.