Restaurant Manager

at  Siam Bistro

JOB SUMMARY

We are an authentic Thai restaurant that has been established for over 30 years in a trendy neighbourhood near the centre of Ottawa. Our success hinges on balancing a warm in-house dining atmosphere familiar to many regular customers, together with a bustling take-out counter during rush hour that serves-up exceptional value. We are seeking an experienced and dedicated Restaurant Manager who can oversee daily operations, ensure smooth and efficient service, and uphold our high-quality standards of hospitality.

SKILLS AND QUALIFICATIONS

• Diploma in hospitality and food service management.
• Proven experience as a Restaurant Manager or similar role in the food service industry.
• Certificates for Smart Serve, Food Handling, and WHMIS.
• Strong management skills.
• Ability to work in a fast-paced environment while remaining calm under pressure.
• Strong organizational skills to manage multiple tasks effectively.
• Excellent communication and interpersonal abilities.
• Excellent customer service skills.
• Proficiency in Microsoft Office applications and in POS systems.
• Knowledge of Thai cuisine is a plus.
• French language proficiency is a plus.
• Thai language proficiency is a plus.
• Ability to work flexible hours and on call, including evenings, weekends, and holidays.

• Prepare the staff schedule, train new staff members, strike a balance between managing staff performance and maintaining a harmonious team environment.
• Greet guests upon arrival, manage reservations and special requests, follow-up on satisfaction.
• Resolve customer complaints professionally, address issues arising, adapt when needed.
• Brief the restaurant owner regularly on what is going well and what could be improved.
• Monitor inventory, order supplies, oversee deliveries, maintain relationships with suppliers.
• Manage financial transactions, including cash handling, and daily sales reporting.
• Ensure high presentation standards, verify that cleaning and maintenance is done systematically.
• Ensure practices consistent with health, safety, and sanitation regulations, liaise with inspectors.