Restaurant Manager

at  Sooke Harbour House Hotel

JOIN OUR TEAM AT SOOKE HARBOUR HOUSE!

Are you passionate about creating and delivering exceptional hospitality experiences? Sooke Harbour House, a distinguished 28-room hotel located on Vancouver Island, is hiring a full-time server. We uphold the highest standards of care for our employees, viewing each team member as a valuable asset. Whether your expertise lies in guest services, housekeeping, culinary arts, or kitchen support, we are seeking individuals committed to working in a collaborative environment. If you possess excellent communication skills, a positive attitude, and a dedication to excellence, we encourage you to apply.

Benefits Include:

• Competitive wages
• Staff discounts
• Staff meals
• Extended medical and dental benefits
• A serene work environment with breathtaking water views, access to Whiffin Spit Park
• A caring and purposeful workspace
• Future growth opportunities in a family-oriented setting
• Emphasis on mental health and maintaining a professional yet supportive and inclusive atmosphere for employees

QUALIFICATIONS

• Minimum of 3~5 years of experience as a Restaurant manager or in a similar role within a fine dining restaurant
• Strong leadership and management skills to lead and motivate a team of F&B.
• Ability to train, mentor, and develop staff.
• Excellent organizational and multitasking abilities.
• Attention to detail to ensure high standards of service and accuracy in administrative tasks.
• Exceptional customer service and interpersonal skills.
• Strong problem-solving skills to handle escalated guest issues effectively.
• Proficiency in Restaurant management software and
• Effective verbal and written communication skills.
• Ability to communicate clearly with guests and staff from diverse backgrounds.
• Friendly and welcoming attitude.
• Team-oriented and supportive of colleagues.
  Job Types: Full-time, Part-time, Permanent
  Pay: From $60,000.00 per year
  Expected hours: 30 – 40 per week

Additional pay:

• Tips

Benefits:

• Dental care
• Discounted or free food
• Extended health care
• Flexible schedule
• On-site parking
• Vision care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekends as needed

Experience:

• Restaurant management: 2 years (preferred)

Work Location: In perso

• Lead by example, supporting the team and embodying the values and standards of Sooke Harbour House while inspiring excellence in every member of the service team
• Coordinate and oversee the flow of service ensuring that guests receive impeccable service from the moment they arrive until they depart
• Set and maintain ambiance for all aspects of dining and the guest experience. This will include but is not limited to music, room temperature, lighting and external sound levels.
• Oversee assignment of sections and responsibilities to servers, ensuring equitable distribution of tasks and optimal guest coverage throughout the dining room.
• Coordinate, oversee and uphold applicable operational budget strategies including but not limited to labor and inventory.
• Coordinate and assist on daily operation of the wine program.
• Hiring, training and mentoring servers, providing guidance on service techniques, menu knowledge, and guest interaction skills.
• Coordinate F.O.H weekly schedules while ensuring compliance with BC government standards.
• Conduct daily pre-shift meetings with F.O.H colleagues, expertly conveying information about daily fresh sheets, pairings, 86’d items and special events.
• Forecast guests’ needs and preferences. Offer tailored recommendations and ensure that all requests are handled promptly and professionally, meeting or exceeding guest expectations without fail.
• Monitor the pacing of service, constantly adjusting timing to ensure that guests receive an unrivaled dining experience without feeling rushed or neglected.
• Handle guest inquiries, feedback, and special requests with tact, diplomacy, and elegance, seeking to exceed expectations and resolve any issues promptly and effectively.
• Ensure that all areas of dining reflect the highest standards of cleanliness, organization, and ambiance at all times.
• Oversee managing reservations, host guidance, seating and table allocation, and available guest preferences to optimize table utilization and guest satisfaction.
• Oversee the smooth and efficient completion of all F.O.H opening and closing duties including but not limited to cashouts, inventory management and additional related managerial duties as needed.
• Stay abreast of industry trends, market dynamics and competitor offerings. Strategize accordingly to maintain a competitive edge.
• Stand and walk for extended periods of time and have the ability to lift upwards of 50 lbs.