Restaurant Reservations Consultant - Cape Town

at  Ten Group

ARE YOU…

• A foodie who loves dining at the best places?
• The go-to person for friends seeking restaurant recommendations for special occasions?
• Passionate and always “in the know” about new openings and trendy spots?
• Someone who thrives in a fast-paced yet fun working environment?

MANAGEMENT OF MEMBER REQUESTS:

• Acknowledge and respond to member requests promptly, with a focus on exceeding expectations.
• Communicate with members, suppliers, and internal teams to deliver high-quality dining experiences.
• Resolve requests resourcefully, adding value to each one while enhancing member satisfaction.
• Conduct research for unique or unusual dining requests, always seeking ways to improve the service.

SKILLS / QUALIFICATIONS

• At least 3 - 4 years’ of relevant work experience in hospitality, ideally in restaurants
• Solid practical knowledge of the London dining scene, with a focus on fine dining is a must
• Experience in working with private dining / events is desired but not mandatory
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Passionate about engaging with members
• Administration and planning
• Computer literacy - Word, Excel, PowerPoint, Outlook

WHO WE ARE

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Bank of America, Westpac and Royal Bank of Canada.
As well as offering a private membership tier, Ten serves some of the most valuable customers of the world’s leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.
Ten’s partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten’s services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

Looking ahead, Ten’s strategy revolves around four key areas:

• Deliver a world-class member experience
• Invest in technology
• Expand contracts with new and existing clients
• Establish a foothold in new markets by leveraging its market-leading service proposition

For more information, please watch Ten’s Growth Engine Video https://tenlifestylegroup.com/investors/#growth-en…

OVERVIEW OF THE ROLE:

As a Restaurant Reservations Consultant you will not only share your passion for all things dining with your teammates, but most importantly use your knowledge to help our members secure the best tables according to their preferences whilst meeting deadlines. Some requests will be straight forward such as checking availability and making bookings. Others, however, will be more unusual and will require tenacity and excellent problem-solving skills. You will use your knowledge, contacts and expertise to ensure our service is delivered the highest standard. Last but not least, you will be working in one of the most vibrant and fun teams where boredom is never on the menu!