Restaurant Supervisor

at  OK Diners

To keep the General Manager promptly and fully informed of all issues that affect or have the potential to affect the business in any way.
To complete job responsibilities and performance objectives in a timely and effective manner and in accordance with all Ok Diner policies and procedures.
To manage every shift responsibly, whilst providing a role model for all the team and leading by example in all you do.
To assist in overseeing all controllable expenditure and minimise wastage and over usage to avoid unnecessary spend.
To ensure all opportunities to increase sales and average spend per head are achieved through training and team motivation.
To comply with, implement and maintain all statutory and legal processes and procedures demonstrating integrity at all times.
To maximise team members potential through a positive commitment to training, coaching and development.
Be able to cook to a competent standard as this will be required.
To be involved in marketing activities in line with business goals and be instrumental in driving new initiatives.
To ensure compliance with Health & Safety, COSHH & RIDDOR and be responsible for the safety of all customers and visitors and to be responsible for creating and maintaining a safe working environment as directed by the Health & Safety at work act 1974.
To manage complaints and issues in such a way as to ensure that our customers know that we, as a business, are concerned with their happiness. Always striving to achieve delighted customers who cannot wait to return and who will recommend us to others.
To take responsibility for diffusing potentially violent situations and deal with potential drug related issues.
To handle company cash responsibly and follow the daily cashing up procedure correctly ensuring that all the paperwork is completed and filed.
To ensure that cash is always counted in the office and stored securely in the safe at all times.
To check and accept deliveries to the business, ensuring accuracy, following up on any discrepancies, and filing the delivery note away correctly on the same shift that it arrives.
To ensure that the business is locked and secure when leaving and the alarm is set and active.
To be responsible for the cleanliness and tidiness of the premises during your shifts, ensuing that ‘Clean as you go’ principals are practiced to ensuring we are continually providing a comfortable, impeccably clean environment for our guests and to be responsible for instilling these principals into every team member through training and coaching to ensure consistency.
To ensure that, at all times, the approach to the business and outside areas are spotless and inviting.
To use your full understanding of OK Diner’s ingredients and dietary information to train and coach team members to enable them to assist customers with any queries.
To ensure that every dish and drink that is served whilst you are on shift is served correctly to company standards and to take responsibility for training or coaching team members to ensure consistency.
Have a full understanding of the products offered and any current promotions to enable you to train and coach team members to promote the sale of food and drink through product knowledge.
To maintain at all times, a high standard of personal cleanliness, grooming and appearance and to ensure that your demeanour and professionalism are a credit to the business at all times.
To ensure the licensing laws as applicable to this business are being adhered to and to train and coach members of our team to ensure we are consistently working inside the parameters of the law.
To be responsible for handling cash and stock accurately and to ensure discrepancies are kept to a minimum and any occurrences are recorded and rectified in addition to being reported to the General Manager.
To ensure that at all times you are an ambassador for the OK Diner company, demonstrating its visions and values in all you do. To ensure that nothing you or your team do could have an adverse effect on the company’s reputation.
To ensure all issues relating to customer service (stock levels, maintenance etc.) are rectified as quickly as possible and the resolution is communicated to the General Manager.
To have a full and detailed understanding of the company handbook to enable you to work within the parameters of the company policies and procedures.
To be involved in the progression of the business by contributing ideas and working with the management team to launch new initiatives and ensuring their success.
Carry out any reasonable request as asked for by the General Manager or higher management team.

Competency requirements
Technical/professional expertise required
· Good verbal communication skills
· Enthusiastic & pro-active
· Confident at imparting knowledge
· High personal standards and leads by example
· Able to supervise and achieve a common objective
· Self motivated
· Lively, energetic personality
· Ability to motivate a team
· Honest and reliable
· Evidence of a passion for the customer
service industry
· Numerate & literate
· Able to work flexible hours, subject to change
· Basic food hygiene
· Proven track record of delivering excellent service at all times.
· Relevant formal qualification desirable.
· Current first aid qualification desirable.
Job Types: Full-time, Permanent
Pay: £11.00-£13.00 per hour
Expected hours: 30 per week

Additional pay:

• Bonus scheme
• Tips

Benefits:

• Discounted or free food
• Employee discount
• On-site parking

Schedule:

• Day shift
• Holidays
• Overtime
• Weekend availability

Work Location: In person
Reference ID: restaurant superviso