Restaurant Supervisor - Terraces

at  Marriott International Inc

Job Number 24136775
Job Category Food and Beverage & Culinary
Location Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia VIEW ON MAP
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

THE REQUIREMENTS

The ideal candidates will:

• Have previous F&B experience in a similar role
• Be energetic, friendly, organised, enjoy working in this fast-paced
• Be passionate about leading a strong service culture
• Have the ability to remain calm under pressure
• Experience in leading and inspiring a large team
• Have the desire to strive for excellence
• Have the flexibility to work a variety of shifts including nights, weekends and holidays
• Hold a current QLD Responsible Service of Alcohol (RSA)

As a Food & Beverage Supervisor, you will lead the team in providing friendly, courteous and efficient service, helping to create a smooth and enjoyable experience for diners.

Duties include but are not limited to

• Assisting the Restaurant Manager with the initial and ongoing “On the Job” Training to ensure that Associates have the necessary skills to perform their job efficiently and effectively
• Assist with development and performance reviews
• Ensure that all Associates comply with the grooming and uniform standards
• Implement opportunities for quality Team Building
• Understand and supervise opening and closing procedures including a thorough knowledge of the Point of Sale System to include all discount and loyalty cards
• Handle Guest concerns and complaints with a concerning and understanding attitude as per Hotel standard
• Conduct pre-service briefings with staff, including: VIPs in House, Group movement, Promotional activity, Guest feedback and product knowledge