Restricted Recipient Support Coordinator

at  Blue Cross Blue Shield of Minnesota

ABOUT BLUE CROSS

Blue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We’re committed to reinventing health care to improve health for our members and the community. We hope you’ll join us.

• The hours for this role are 8:30 - 5 PM CT with no flexibility in time

REQUIRED SKILLS AND EXPERIENCES:

• 4+ years of related experience. All relevant experience including work, education, transferable skills, and military experience will be considered.
• Excellent time management skills.
• Demonstrated problem solving skills.
• Ability to effectively apply and demonstrate workflow instructions and successfully meet turn-around-time expectations.
• Strong systems and applications skills including data entry and MS Office Suite skills.
• Demonstrated data entry skills and attention to detail and accuracy.
• Strong interpersonal and verbal skills—ability de-escalate members verbally and maintain excellent customer service skills.
• Strong interpersonal and written communication skills; ability to express complex issues to individuals, groups, internal and external contacts, and write clear, concise and grammatically correct materials.
• Demonstrated organizational skills and levels of productivity that meet/exceed established benchmarks.
• Positive, professional, service oriented behavior.

The Restricted Recipient Support Coordinator (RRSC) role is designed to support the Restricted Recipient Program Specialist and the Restricted Recipient program (RRP). The RRSC’s support the program specialists by managing the incoming referrals for potential RRP members, triaging incoming calls from members and providers regarding the RRP program, completing administrative requests, and in completing all data entry for restriction information in multiple systems. The RRSC’s also have direct contact with members who are enrolled in the RRP program, as well as clinical providers and pharmacies who provide care to these members. RRSC’s may also outreach to providers or hospitals on behalf of the Restricted Recipient Program Manager or Medical Director.