Resturant Manager

at  MIK Treatz

We are seeking a dedicated and dynamic Shop Manager to lead our team at our North London store, where we create memorable experiences with our delicious desserts and exceptional service. If you’re a natural leader with a passion for hospitality and business growth, this opportunity is for you!

Key Responsibilities

• Oversee the daily operations of the shop, ensuring a smooth and efficient workflow.
• Lead, motivate, and manage a team of staff to deliver outstanding customer service.
• Train, schedule, and manage team members to maintain high performance and morale.
• Monitor stock levels, place orders, and manage inventory to minimise waste and ensure availability of products.
• Maintain excellent cleanliness and compliance with health and safety standards.
• Handle customer feedback, complaints, and resolve issues promptly and professionally.
• Managing staff rotas.
• Manage sales targets, and profitability, taking steps to maximize revenue.
• Ensure adherence to company policies and procedures.
• Organise regular team meetings to address goals, feedback, and operational improvements.

Requirements

• Proven experience in a management role within the hospitality, retail, or desserts industry.
• Strong leadership and organisational skills with the ability to inspire a team.
• Excellent customer service and communication abilities.
• A proactive and problem-solving mindset with great attention to detail.
• Ability to work under pressure and handle challenging situations effectively.
• Flexibility to work evenings, weekends, and holidays as required.

What We Offer

• Competitive salary and potential bonus opportunities.
• Discounts on desserts and beverages.
• A supportive and collaborative work environment.
• Opportunities for career development and growth.
• The chance to make a meaningful impact in a growing business.

If you’re ready to take the lead and be a key part of a thriving dessert shop, we’d love to hear from you. Please send your CV and a cover letter to info@miktreatz.com or visit the shop to apply in person.
Job Types: Full-time, Part-time, Permanent, Fixed term contract
Pay: £25,000.00-£30,000.00 per year
Expected hours: 45 per week

Benefits:

• Employee discount
• On-site parking
• Store discount

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Experience:

• Supervising experience: 1 year (preferred)
• Restaurant management: 2 years (preferred)
• Hospitality: 1 year (preferred)
• Customer service: 3 years (preferred)
• Management: 2 years (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In perso

• Oversee the daily operations of the shop, ensuring a smooth and efficient workflow.
• Lead, motivate, and manage a team of staff to deliver outstanding customer service.
• Train, schedule, and manage team members to maintain high performance and morale.
• Monitor stock levels, place orders, and manage inventory to minimise waste and ensure availability of products.
• Maintain excellent cleanliness and compliance with health and safety standards.
• Handle customer feedback, complaints, and resolve issues promptly and professionally.
• Managing staff rotas.
• Manage sales targets, and profitability, taking steps to maximize revenue.
• Ensure adherence to company policies and procedures.
• Organise regular team meetings to address goals, feedback, and operational improvements