Retail Assistant Berlin (Part-time)

at  Rapha

Retail Assistant (M/W/D) part-time
Rapha’s mission is to make cycling the most popular sport in the world. In order to achieve this, we are committed to making the Rapha community a place of inclusion on and off the bike.
The Rapha retail stores, better known as Clubhouses, are inspiring meeting places for cyclists and fans of the sport. Inside you’ll find a retail space stocked with the latest Rapha products, a café serving the finest coffee and great food, as well as an extensive programme of live racing, rides and events. Also home to the local chapter of the Rapha Cycling Club, our Clubhouses can be found in vibrant cycling cities worldwide.
We are looking for a Retail Assistant (part-time / 8 - 24 hrs per week) for the Rapha Clubhouse in Berlin as for now.
The Clubhouse Assistant is dedicated to delivering the legendary Rapha customer experience across the retail space within the Clubhouse. The first person any visitor to the store will meet, the Clubhouse Assistant must be welcoming and engaging, a refined Rapha ambassador. A people person, who is able to uncover and cater to all the customer’s needs through conversation. By using their Rapha product knowledge twinned with first retail experience, they will provide the perfect Rapha solution.

• A part-time role for 8 - 24 hrs per week
• Deliver the legendary Rapha experience by engaging, developing and maintaining relationships with all visitors
• Seamlessly move between all areas of the Clubhouse whilst delivering consistent world-class service
• Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions
• Create a friendly and welcoming environment, where the sport and culture of road cycling can flourish
• Communicate positively about the brand at all times, be a Rapha ambassador and bring to life Rapha’s core values – Passion, Determination, Creativity & Communication
• Manage point of sale operations such as checking and replenishing stock, ensuring sales areas, fitting rooms and checkout areas are clean and tidy through to clearing and re-sorting left behind stock.
• Assisting with the receiving of new shipments
• Assist in the planning and delivery of clubhouse rides and events
• Support the team and work together to create an inspiring and positive working environment