Retail Auto Relationship Manager
at Wells Fargo
Toledo, Ohio, USA -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 03 Oct, 2024 | Not Specified | 03 Jul, 2024 | N/A | Software,Salesforce,Negotiation,Management Skills,Training,Credit,Excel,Outlook,Microsoft Office | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
APPLICANTS WITH DISABILITIES
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Required Qualifications, US:
- 2+ years of Retail Auto Relationship Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio
Desired Qualifications:
- Strong prospecting, sales, negotiation, and influence skills
- Ability to negotiate, influence, and collaborate to build successful relationships
- Ability to participate in the development and implementation of sales and service goals to ensure that organizational and customer goals are met
- Intermediate Microsoft Office (Word, Excel, and Outlook) skills
- Ability to interact with all levels of an organization
- Ability to interact effectively and confidently with senior management
- Strong organizational, multi-tasking, and prioritizing skills
- Auto finance experience
- Previous experience with auto operations, sales, and/or credit
- Dealer services or auto finance risk experience
- Client account relationship development and management experience
- Proficient experience with Salesforce
- Knowledge and understanding of data warehouse analysis
- Knowledge and Experience of auto applications and software
- Experience working in a virtual dialog environment
- Strong time management skills and ability to meet deadline
Responsibilities:
Wells Fargo Auto is seeking a Retail Auto Relationship Manager responsible for cultivating and maintaining relationships with medium to large and complex and/or high producing auto dealer accounts within the assigned market territory. This role will develop and execute strategy, proposals, and initiatives to generate additional revenues through optimizing business opportunities. Assesses the needs of the auto dealer to ensure satisfaction. Understands the profitability and risk of ongoing relationship. Develops and implements procedures to improve relationships if needed while also maintaining profitable relationships. Manage and grow the business and relationships throughout the current 86 active dealerships located in the greater Toledo, OH inclusive of Toledo, OH; Findlay, OH; Lima, OH; Hillsdale, MI; Monroe, MI; Ann Arbor, MI etc., area along with additional potential to bring on more dealer partnerships in the market through in-person interaction. In addition, responsible for securing any money owed to WF Auto (i.e. booksheet discrepancies, rebatables, etc.). Assists in clearing any customer (change customer to consumer) generated complaints through the LOB or Enterprise complaints office . Consider moving the red above down to the Responsibility Include section below and consider changing (ie. Buybacks for consumer or dealer fraud, Title/Liens unperfected, and Negative reserve balances). Ensures processes within the market territory support corporate objectives. Learn more about the career areas and lines of business at wellsfargojobs.com .
Responsibilities Include:
- Uphold, support, foster and engage in Wells Fargo Vision and Values
- Be able to assess a dealer’s needs and provide solutions to help them succeed financially
- Train and educate dealers around Wells Fargo products and services
- Maintain accurate dealer contact information
- Responsible for partnering with other LOB within Wells Fargo
- Proper Salesforce Documentation for all dealer interactions (including pre-call planning and post call notes for in-person dealer visits)
- Ability to analyze data to uncover additional opportunities for growth
In this role, you will:
- Participate in building and maintaining relationships with medium to large and complex and high producing auto dealer accounts within the assigned market territory and identify opportunity for process improvements within the territory
- Manage auto applications, loan volume and overall stability of credit portfolio of assigned auto dealerships
- Establish and maintain dealer relationships
- Terminate non-performing dealers
- Resolve complex situations and exercise independent judgment while adhering to policies, procedures and compliance requirements
- Establish and maintain relationships with all levels of internal and external customers, and interface with all level of management, both internal and external partners
Required Qualifications, US:
- 2+ years of Retail Auto Relationship Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Strong prospecting, sales, negotiation, and influence skills
- Ability to negotiate, influence, and collaborate to build successful relationships
- Ability to participate in the development and implementation of sales and service goals to ensure that organizational and customer goals are met
- Intermediate Microsoft Office (Word, Excel, and Outlook) skills
- Ability to interact with all levels of an organization
- Ability to interact effectively and confidently with senior management
- Strong organizational, multi-tasking, and prioritizing skills
- Auto finance experience
- Previous experience with auto operations, sales, and/or credit
- Dealer services or auto finance risk experience
- Client account relationship development and management experience
- Proficient experience with Salesforce
- Knowledge and understanding of data warehouse analysis
- Knowledge and Experience of auto applications and software
- Experience working in a virtual dialog environment
- Strong time management skills and ability to meet deadlines
Job Expectations:
- Ability to travel up to 75% of the time with the potential of a couple overnight stays each month.
- Ability to travel minimum of 4 days per week within assigned territory.
- Ability to provide and work from a home office.
- This position is not eligible for Visa sponsorship.
- Ability to be available to answer questions for dealer partners in the evenings and weekends if needed work nights, weekends, and/or holidays as needed or scheduled.
- Flexibility to address incidents as needed 24 hours a day.
Posting location:
- 100% remote work only available in the following locations: Toledo, OH; Toledo, OH; Findlay, OH; Lima, OH; Hillsdale, MI; Monroe, MI; Ann Arbor, MI.
- Candidate will need to reside in market area of support and is required to be in the field.
Relocation assistance is not available for this position.
* Job posting may come down early due to volume of applicants.*
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Marketing/Advertising/Sales
Sales / BD
Sales
Graduate
Proficient
1
Toledo, OH, USA