Retail Auto Relationship Manager

at  Wells Fargo

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 2+ years of Retail Auto Relationship Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• Strong prospecting, sales, negotiation, and influence skills
• Ability to negotiate, influence, and collaborate to build successful relationships
• Ability to participate in the development and implementation of sales and service goals to ensure that organizational and customer goals are met
• Intermediate Microsoft Office (Word, Excel, and Outlook) skills
• Ability to interact with all levels of an organization
• Ability to interact effectively and confidently with senior management
• Strong organizational, multi-tasking, and prioritizing skills
• Auto finance experience
• Consumer Credit experience
• Salesforce CRM experienc

Wells Fargo is seeking a Retail Auto Relationship Manager to cultivate and maintain relationships with medium to large and complex and/or high producing auto dealer accounts within the assigned market territory.
This role will develop and execute strategy, proposals, and initiatives to generate additional revenues through optimizing business opportunities. Assesses the needs of the auto dealer to ensure satisfaction. Understands the profitability and risk of ongoing relationship. Develops and implements procedures to improve relationships if needed while also maintaining profitable relationships. In addition, responsible for securing any money owed to WF Auto (i.e. booksheet discrepancies, rebatables, etc.). Assists in clearing any customer generated complaints through the LOB or Enterprise complaints office. Ensures processes within the market territory support corporate objectives.

In this role, you will:

• Participate in building and maintaining relationships with medium to large and complex and high producing auto dealer accounts within the assigned market territory and identify opportunity for process improvements within the territory
• Manage auto applications, loan volume and overall stability of credit portfolio of assigned auto dealerships
• Establish and maintain dealer relationships
• Terminate non-performing dealers
• Resolve complex situations and exercise independent judgment while adhering to policies, procedures and compliance requirements
• Establish and maintain relationships with all levels of internal and external customers, and interface with all levels of management, both internal and external partners
• Uphold, support, foster and engage in Wells Fargo Vision and Values
• Be able to assess a dealer’s needs and provide solutions to help them succeed financially
• Train and educate dealers around Wells Fargo products and services
• Maintain accurate dealer contact information
• Responsible for partnering with other LOB within Wells Fargo
• Complete annual dealer needs assessment

Required Qualifications:

• 2+ years of Retail Auto Relationship Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Strong prospecting, sales, negotiation, and influence skills
• Ability to negotiate, influence, and collaborate to build successful relationships
• Ability to participate in the development and implementation of sales and service goals to ensure that organizational and customer goals are met
• Intermediate Microsoft Office (Word, Excel, and Outlook) skills
• Ability to interact with all levels of an organization
• Ability to interact effectively and confidently with senior management
• Strong organizational, multi-tasking, and prioritizing skills
• Auto finance experience
• Consumer Credit experience
• Salesforce CRM experience

Job Expectations:

• Ability to travel and have residency in assigned territory of Kansas
• Ability to travel up to 80% of the time
• Ability to work nights, weekends, and/or holidays as needed or scheduled
• Flexibility to address incidents as needed 24 hours a day