Retail Care Representative (M/F/D)

at  Dorel Juvenile Group

ABOUT US

Dorel Juvenile is the world’s leading juvenile products company. Our products are available in more than 100 countries. We help families live carefree lives by providing them with juvenile products that rank highest in consumer reviews. That’s what sets our products apart; durable, helpful, and caring.

• Serve as the main point of contact for retail partners and consumers, responding promptly to inquiries, requests, and concerns via phone, email, or in-person visits;
• Build and maintain strong relationships with retail store managers, sales associates, and other key stakeholders to foster collaboration and partnership;
• Proactively engage with retail partners to understand their needs, provide product recommendations, and identify opportunities for upselling and cross-selling;
• Process retail orders accurately and efficiently, ensuring timely delivery and fulfillment of products to retail stores;
• Prepare regular sales reports, dashboards, and presentations for internal stakeholders and retail partners to communicate performance insights and recommendations;
• Proactively identify opportunities to enhance the retail customer experience and streamline processes to improve efficiency and effectiveness.
• Provide product information, usage instructions, and troubleshooting guidance to consumers, ensuring they have a positive experience with our products;
• Document consumer interactions, complaints, and resolutions accurately in the customer relationship management (CRM) system for tracking and reporting purposes;
• Stay informed about our products, policies, and procedures, participating in ongoing training and development opportunities to enhance product knowledge and customer service skills.