Retail Department Manager

at  IKEA

WHY WE WILL LOVE YOU

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It’s the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

QUALIFICATIONS

5 years experience Experience managing, leading and coaching teams. Experience working in a retail, customer-oriented business. Experience with active selling, based on an understanding of customer needs. Experience in vendor relationship management. Requirements Travel is required for this role. Less than 5% (1 day per month on average) Physical Demands: Lifting, Pushing/Pulling, Sliding/Transferring and Carrying Occasionally (1-25lbs)

As a Retail Department Manager, optimizing the IKEA shopping experience to secure satisfied customers and increase sales, you will: Maximize sales and profitability in the core area by prioritizing top-selling products, managing overstock and out-of-stock items, and addressing customer feedback. Oversee the selection, onboarding, and development of co-workers, ensuring individual development plans are in place for succession. Manages resource planning, co-worker relations, and performance, while delegating responsibilities. Maintain the core area shops, ensuring they are well-stocked, organized, and consistently present the IKEA product range to inspire and satisfy customers. Collaborate with matrix partners, such as other Shopkeepers, Visual Merchandising Manager, Interior Design Manager, and Logistics Partners to optimize sales and achieve department goals aligned with country priorities. Implement and communicate the department’s Home Furnishing Business (HFB) action plan and ensure department goals are met. Ensure the team has the correct knowledge and product range in the department and the IKEA services (including remote planning) so they can provide an excellent customer shopping experience. Monitor the competition, taking appropriate actions and communicating insights to matrix partners in the Service Office. Contributes to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers. This job profile applies to the following core areas of the business: Living Rooms Bedrooms Kitchens Activities