Retail E-Commerce Manager

at  Uturn Homeless Ministries

BACKGROUND

U-turn is a thriving non-profit that exists to give homeless people the skills to overcome homelessness. Founded in 1997, we believe in life after homelessness. We believe that every homeless individual should have access to an effective pathway that addresses their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.
To help homeless people overcome homelessness we operate a phased rehabilitation programme that gives individuals new ways of thinking (via Substance abuse rehab, direct training and Occupational Therapy) as well as work places (offered in our social enterprises) where candidates can test and apply the training they’ve received. In the process, the programme inculcates a healthy work ethic, furnishes modern job skills and gives 18-24 months of real work experience so that individuals can graduate and be gainfully employed in the modern South African economy.
The programme is yielding wonderful results. Our candidates typically graduate into open market employment and show an 83% long term success rate! We are actively working to expand the programme to more locations in Cape Town and across South Africa.

EXPERIENCE

• Operations & Logistics: Experience in inventory management, warehousing, and shipping to ensure efficient order processing and fulfilment (essential).
• E-commerce Management: At least 3 years of experience in online retail, including setting up and managing an e-commerce store, optimizing sales, and handling order fulfilment (desirable).
• Digital Marketing & Customer Acquisition: Proven experience in SEO, PPC advertising, email marketing, and social media campaigns to drive online sales and engagement (desirable)

REQUIRED SKILLS

• Business & Strategic Thinking: Ability to set goals, identify growth opportunities, and make data-driven decisions for business success.
• Technical & Digital Expertise: Proficiency in e-commerce platforms (e.g., Shopify, WooCommerce) and digital marketing tools.
• Customer Service & Relationship Building: Strong skills in handling customer inquiries, building loyalty, and resolving conflicts professionally.
• Leadership & Team Development: Ability to mentor and lead a team, fostering a high-performance and development-focused culture.
• Analytical & Problem-Solving: Skilled in tracking key performance metrics, analysing sales data, and optimizing strategies for growth.

There is an opportunity for a person with strong marketing, administrative and e-commerce skills and experience to join the U-turn team as an e-commerce manager.
Reporting directly to the Retail Operations Manager, the candidate will apply their online retail skills to set up and manage our new online retail stores selling second hand goods. The online store will be run from the U-turn Tygerberg Warehouse.
The ideal candidate is someone who is happy to work in an organisation with strong Christian motivations, displays a passion to see people grow (i.e. to work developmentally) and is excellent at customer service. This is a full time position.