Retail Host

at  The Royal Marsden NHS Foundation Trust

Royal Marsden Hospital requires a full time and part time Retail Host for catering department serving food and beverages to patients, staff and visitors. Experience in similar role preferred.
Ensuring the efficient running of the coffee shop by maintaining adequate stock levels, adhering to all cash handling procedures and ensuring a high standard of hygiene and cleanliness in the coffee shop and the associated areas. To operate a ‘hands on’ Coffee Shop and to deliver a high-quality service and product at all times to our customers, in all catering areas.
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That’s why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

For further information on this role, please see the attached detailed Job Description and Person Specification.

• Deal with all customers requests a courteous and pleasant manner at all times.
• Serve food and beverages to our customers.
• Operation of cash till, receiving of money and giving change. Ensure correct float is allocated to the till. Keeping a minimum amount of cash in the till at any one time for security purposes.
• Responsible for the security and recording of all cash and voucher sales.
• Ensure all food and beverage items are attractively presented via appropriate merchandising
• Order and receive daily food stocks from the catering stores ensuring appropriate stock rotation, and wastage is kept to a minimum, preferably nil.
• Recording stock movement of all items in the coffee shop on a weekly basis, in conjunction with the Management / Restaurant Supervisor / Operational Manager.
• Ensuring sufficient supplies of sandwiches and pastry products are available and ensuring wastage is minimal
• Organisation of daily duties to meet the service demands.
• Maintaining a high standard of cleanliness and hygiene in the Coffee Shop and associated areas at all times, via a cleaning schedule.

• Deal with all customers requests a courteous and pleasant manner at all times.
• Serve food and beverages to our customers.
• Operation of cash till, receiving of money and giving change. Ensure correct float is allocated to the till. Keeping a minimum amount of cash in the till at any one time for security purposes.
• Responsible for the security and recording of all cash and voucher sales.
• Ensure all food and beverage items are attractively presented via appropriate merchandising
• Order and receive daily food stocks from the catering stores ensuring appropriate stock rotation, and wastage is kept to a minimum, preferably nil.
• Recording stock movement of all items in the coffee shop on a weekly basis, in conjunction with the Management / Restaurant Supervisor / Operational Manager.
• Ensuring sufficient supplies of sandwiches and pastry products are available and ensuring wastage is minimal
• Organisation of daily duties to meet the service demands.
• Maintaining a high standard of cleanliness and hygiene in the Coffee Shop and associated areas at all times, via a cleaning schedule