Retail Manager

at  AVOCA

We are hiring for Retail Managers for our larger stores across Dublin.
Job Specification
The role of a Retail Manager is to provide support for the wider management team.
About the Role
The Retail Manager will be responsible for all of Avoca’s Fashion, Ladies, Menswear, Beauty, Children’s Wear, Homeware, CBK Retail Product, Dry Goods and Concessions offering in their store and Additional Retail requirements as they arise, they will lead the Retail Teams in all aspects of Sales growth, margin attainment, Income protection, stock control, cost control, customer service, training and health and safety. The Retail Manager will ensure Avoca continues to lead the market in quality, choice and variety of retail offerings.
Roles and Responsibilities
Customer Service - Ensure a high level of customer service is adhered to throughout the store, handle any customer complaints appropriately, escalating where necessary.
Cash Management - Performing end of day cash and accurate lodgement reporting, safe counts and cash drops. Correct use of meridian to input cash/safe details.
Staff training and development - ensuring all employees are adequately trained in areas such as tills, coffee training, merchandising, HACCP/Food safety etc.
Order processing - adhering to order schedules and processes, from both internal and external suppliers, creating PO’s and maintaining excellent supplier relationships.
Cycle count and stock management, minus and variance reports, end of quarter/year counts etc.
TMS, future work planners, employee detail updates and maintenance.
Ensure the front line and all members of your team are fully trained, motivated and efficient in their duties
Act as a brand guardian to ensure consistency across the breadth of our offering
Competencies
5-10 years’ experience in a high-end customer facing retail business
Highly organized with an ability to multi-task, priorities and work to tight deadlines
Must be strategic, commercial minded with a clear vision and a passion for retail
Proven track record of seeking responsibility
Excellent customer service skills - the ability to go “above and beyond”
Be a creative and innovative thinker
Attention to detail
Great problem-solving skills
Why work with us?

We’re always on the lookout for likeminded folks to join our merry band of men and women. So, apart from coming to work with your amazing teammates every day, we also offer the following benefits:

• Daytime only hours
• Pension Scheme
• Professional Development
• Health & Wellness Programmes
• Employee Assistance Programme
• Employee Share Purchase Plan
• Employee Referral Bonus
• Family Friendly Policies
• Life Assurance Benefit
• Cycle To Work Scheme

Avoca is an equal opportunities employer.

Please refer the Job description for details