Retail Manager - Grand Plaza

at  Vicinity Centres

We’re reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia.
We’re evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently.
We are Vicinity.
Role purpose
The key purpose of the Retail Manager is to develop and deliver the Centre’s retail engagement strategies aimed at increasing retailer satisfaction, building turnover, enhancing customer experience and maximising net property income.
The Retail Manager will provide leadership to the retail team and is the trusted advisor to provide expert knowledge on the ideal retail mix for the centre to maximise MAT and retailer growth, enabling the centre to achieve its strategic objectives and deliver the best outcomes for the Vicinity business.
Key Accountabilities:
Expectations & Deliverables

People -

• All elements of the annual performance cycle are completed by the due date (including goal setting, mid-year reviews, EOY conversations)
• Regular 1:1’s, team meetings and development conversations conducted - minimum monthly cadence
• Performance issues are managed in an effective and timely manner
• Quarterly development conversations conducted with all team members
• 100% of compliance training is completed on time for team
• All health and safety, risk and compliance requirements are delivered across the team
• Effective management of budgets as per forecast with demonstrated focus on managing cost
• Demonstrated commitment to building own capability as a people leader

Retailer Relationships -

• Tenancy Delivery Administration - Connecting with retailers from instruction and supporting the broader team to ensure all pre-trade requirements are met and retailers are successfully on boarded at open
• Maintain an active and valued retailer communications system including but not limited to: Monthly Centre Updates, Quarterly Newsletters, Memos & general communications, adhoc written and verbal correspondence.
• Demonstrate the ability to deliver retail support strategies to drive increased sales, traffic and profitability.
• Develop and execute the annual retailer engagement strategy focusing on delivering exceptional retailer experiences and implementing new industry leading initiatives
• Utilise insights to communicate internally and apply in depth knowlegde of retailer businesses to improve centre performance (NPI, Sales, etc.)
• Delivery of the Retailer Excellence program (or similar) providing regular acknowledgement and commendation of retailer success.

Lease Management -

• Adherence to lease, including but not limited to: Sales/PLI compliance, lease lines, trading hours, centre rules, permitted use, shop presentation, etc.
• Management of any requested variations to lease including, assignments, abatements, trading name changes, usage changes, etc.

Centre Operations -

• Achieve material improvements in centre presentation standards including minor capital projects and Opex influence.
• Contribute to and participate in the delivery of the centre VSA with ongoing strategic focus.
• Execute at Centre Level the Shopping Centre’s Strategic Goals- Growth In Executional Capability, Growth in Productivity, Growth in Consumer Experience and Growth in Retailer Sales
• Ensuring the highest level of store presentation standards are executed each day.
• Support the GE team in delivering exceptional Guest Experiences and assiting in the management of consumer complaints and/or feedback.

Reporting -

• Sales analysis- Complete monthly sales analysis and reports as required in an accurate and timely manner.
• Assistance in the delivery of the weekly CAR report, quarterly VSA reporting, annual VSA, etc.
• Disect and disburse information as required, e.g. Tableau, Salesforce, Anaplan, etc.

Financial Accountability -

• Canvas, negotiate and manage retail media income. (Centre Specific)
• Manage, report and oversee percentage rent, capped Occupancy, storage.
• Maintain centre controlled debt in line with agreed targets including but not limited to:
• Adherence to Payment Plans (including payment plan approval process)
• Coordinating legal action in conjunction with external legal team.
• Managing any mediation processes and or termination processes as required.
• Bad Debt Write off Management
• Provide recommendations for rental abatement
• Communicating with retailers outside of formal letter process to negotiate payments as required.
• Coordinating legal action in conjunction with external legal team from end to end, legal process.

Key Role Relationships

• Leasing Executives and Regional Managers
• Centre team members
• Operations team members
• Finance

Experience & Capabilities
ESSENTIAL EXPERIENCE (what you have done):
You will be an experienced professional with a background within the retail industry. You will have demonstrated experience managing retailer relationships in order to drive commercial results. You will be known for your ability to effectively collaborate with a variety of individuals and groups coupled with your exceptional reporting and financial management capability. A relevant tertiary qualification is desirable.

CRITICAL KNOWLEDGE (what you need to know):

• Interpersonal and strong verbal and written communication skills
• Customer service skills
• Financial acumen and proven performance to drive value and commercial results.
• Strong organisational, compliance and time management skills
• Ability to work as a part of a team and develop/ maintain strategic relationships

CAPABILITIES (what you can do):

You will have a proven capability in working with retailers to meet financial objectives and other centre objectives. This will require:

• Interpersonal and strong verbal and written communication skills
• Customer service skills
• Financial acumen and proven performance to drive value and commercial results.
• Strong organisational, compliance and time management skills
• Ability to work as a part of a team and develop/ maintain strategic relationships

PERSONAL ATTRIBUTES (who you are):

• Known for your passion and experience in the retail and/or shopping centre, you have a reputation for continually nurturing retailer relationships and understanding their needs.

Why Vicinity?

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes:

• Flexible working options
• Birthday leave & purchased additional leave
• $1,000 worth of VCX securities rewarded for eligible team members
• Internal mentoring program
• Generous Parental Leave

We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect.
At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
Our people and our Employee Advocacy Groups (Gender Balance, Cultural Diversity, Disability & Access and Pride & Allies) actively build community and provide allyship within Vicinity. If you’d like to speak to someone to understand what it’s like firsthand to work here, please reach out to our Talent Acquisition team.
We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team:
Email:
talent.acquisition@vicinity.com.au
Phone: +61 3 7001 4000 (request to speak to our Talent Acquisition team)
Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level

Financial Accountability -

• Canvas, negotiate and manage retail media income. (Centre Specific)
• Manage, report and oversee percentage rent, capped Occupancy, storage.
• Maintain centre controlled debt in line with agreed targets including but not limited to:
• Adherence to Payment Plans (including payment plan approval process)
• Coordinating legal action in conjunction with external legal team.
• Managing any mediation processes and or termination processes as required.
• Bad Debt Write off Management
• Provide recommendations for rental abatement
• Communicating with retailers outside of formal letter process to negotiate payments as required.
• Coordinating legal action in conjunction with external legal team from end to end, legal process

Key Role Relationships

• Leasing Executives and Regional Managers
• Centre team members
• Operations team members
• Financ