Retail Operation Executive
at RAFFLES
Singapore 189673, Central, Singapore -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 18 Oct, 2024 | Not Specified | 19 Jul, 2024 | 2 year(s) or above | Foreign Currency,Gifts,Product Knowledge,Stocks,Japanese | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
Company Description
Job Description
The position is responsible for ensuring high level of guest satisfaction and ensuring good customer feedback and response to customers’ queries in a timely manner. Reaching out and liaison with tour agencies and the increase the sales tickets and meeting the monthly sales target.
Primary Responsibilities
Providing A Great Shopping Experience
- Handling customer complaints and concerns.
- Answer to customers questions through in-person, phone, email, chat and may also providing timely, empathetic help that keeps customers’ needs at the forefront of every interaction.
- Be personalized, competent, convenient and proactive.
- Detailed guest product knowledge and assist guest with selection of gifts and souvenir based on details product knowledge.
- To ensure stocks are fully replenished on retail shelves at all times. Takes corrective action or communicates half empty shelves to Senior Operations Executive.
- Operate P.O.S machine and handle cash and other payment methods professionally, courteously. Understands how to handle local and foreign currency.
Provide Retail Experience That Meets Guest Expectations
- Manage and communicate merchandise opportunities to Boutique Manager.
- Participate on monthly inventory stock take.
- Proactively engages with all guests and upsells items.
Supervision/Training Of The Retail Team
- Inducts and trains Retail Associates in technical skills and product knowledge.
- Manages team within guidelines of the hotel.
- Coaches Retail Associates to constantly improve or maintain performance and provides guidance where performance is below expectation.
- Ensures execution and maintenance of all Visual Guideline as well as guaranteeing the visual presentation of retail store is meeting all set Raffles standards.
- Ensures that safe working practices are followed including emergency procedures.
- Maintains levels of confidentiality and discretion for colleagues and guests.
- Develops own knowledge and skills as a contributing member of the Retail team.
Online Orders And Store Orders
- Ensure that all web orders and enquiries are answered timely.
- Ensure all online products information, inventory and new products are up to date
- Maintains levels of confidentiality and discretion for colleagues and guests.
- Continuously develop own knowledge and skills as a contributing member of the Retail team.
Other Responsibilities
- To oversee and ensure smooth processing of mail orders request.
- Timely providing feedback from guests to enhance guest’s experience.
- To observe professional and customer focused telephone etiquette at all times.
- To be familiar with any and all promotional events for the Retail store or hotel.
- Corporate purchase/festive hampers.
- To record and handle any defective and damaged goods and highlight to Manager in timely manner
- Performs any other duties and responsibilities that may be assigned.
Tour Guide
- Manage and communicate with tour guide at the boutique.
- Participate in relationship building with the tour guide.
Qualifications
Candidate Profile
Knowledge and Experience
- Minimum of 2 years of relevant experience in the retail industry.
- Ability to speak Japanese will be an advantage.
Competencies
- Interpersonal skills well developed with guests, employees, management.
- Ability to work independently, effectively, reliable and self-directed.
- Good presentation and influencing skills.
- Multicultural awareness and able to work with people from diverse cultures.
- Flexible and able to embrace and respond to change effectively.
- Ability to work independently and has good initiative under dynamic environment.
- Self-motivated and energetic, confidently able to resolve problems and make decisions.
- Communication skills in English spoken/written.
Additional Information
Benefits of Joining Raffles Hotel Singapore
- 5-day Work Week.
- Duty Meals are provided.
- Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
- Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
- Medical and Wellness Benefit.
- Comprehensive Insurance Coverage.
- Local/Overseas Career Development & Growth Opportunities.
- Holistic Learning and Development Opportunities.
Responsibilities:
- To oversee and ensure smooth processing of mail orders request.
- Timely providing feedback from guests to enhance guest’s experience.
- To observe professional and customer focused telephone etiquette at all times.
- To be familiar with any and all promotional events for the Retail store or hotel.
- Corporate purchase/festive hampers.
- To record and handle any defective and damaged goods and highlight to Manager in timely manner
- Performs any other duties and responsibilities that may be assigned
REQUIREMENT SUMMARY
Min:2.0Max:7.0 year(s)
Retail Industry
Hotels / Restaurants
Retail Management
Graduate
Proficient
1
Singapore 189673, Singapore