RETAIL OPERATION PROJECT MANAGER

at  Bulgari

Posizione
Retail Operation Project Manager
Responsabilità del lavoro
Within the Worldwide Omnichannel department based in our headquarters in Rome, we are looking for an experienced Retail Operation Project Manager.
The selected candidate will drive process improvements and standardize store operations by providing central recommendations and guidelines. Coach local experts to resolve issues, implement best practices, and enhance operational excellence. Communicate effectively across teams to support digital transformation and share best practices.
Profilo

• Drive process improvement and retail engagement on store operational process, tools, program and provide central recommendation liaising with relevant stakeholders (F&A, Retail, Training, Merchandising, VM, Logistic, HR);
• Responsible to maintain focus on consistency and Excellence in all countries, define Central Guidelines, providing prompt and accurate operational and administrative input to the local Retail Network;
• Coach local market subject matter expert to resolve store operational issues and implement improvements and best practices to ensure all operations procedure are properly implemented;
• Effectively communicate with team members, management and other involved departments and local teams to standardize process aimed at operational excellence;
• Drive brand values and procedures through all training and development activities;
• In-store procedure management (Omnichannel Bvlgari Store Essential update);
• Identify the business challenges and the changes needed to deploy the relevant digital tools, proves and procedure to improve the digital store operation experiential products in the below areas: Revenues driver/ experience/Drive to store;
• Collect and monitor challenges/ success stories to mitigate recurring store issues and sharing best practices.

Informazioni aggiuntive per i candidati

• Bachelor’s or Master’s degree, preferably in Economics or Engineering
• At least 2-5 years experience in Retail/ Project-Product Management, preferably in Luxury companies
• Retail store experience is a plus
• Knowledge of the relevant retail operation processes and technical terminology; interest/experience in digital technologies, UX/CX design, and business development
• Ability to juggle multiple projects at once, well organized, and able to work towards challenging deadlines
• Strong collaboration and interpersonal skills
• Ability to manage limited resources to meet delivery dates
• Analytical, intuitive, creative mindset
• Excellent communication and presentation skills as well as fluency in English