Retail Operations Administrator

at  ENGIE POWER LIMITED

KNOWLEDGE AND SKILLS:

• Excellent communication skills (including written and telephone skills).
• Excellent interpersonal skills.
• Proficiency with Microsoft Office (Excel, Word, Outlook).
• Proven ability to produce accurate work under pressure.
• Able to demonstrate a practical approach to problem solving.
• Excellent attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Numerical skills.
• Verbal reasoning skills.

EXPERIENCE/QUALIFICATIONS

• Proven record of excellent customer service
• Proven experience in data entry or administrative roles.
• Previous industry experience is desirable.
• GCSE English Grade C / 5 and above (or equivalent).
• GCSE Maths Grade C / 5 and above (or equivalent).

ABOUT THE ROLE

We have a 6 month fixed term contract vacancy for an administrator. This role will provide administrative, customer and technical support where needed across the Retail Operations department. You will be responsible for accurately entering and updating data into our systems, ensuring data integrity and confidentiality; Managing processes internally and externally and resolving customer queries and disputes.
This is a hybrid role assigned to our Leeds office where the successful candidate would be based two days a week.
On offer is a competitive salary and benefits package and the chance to make a difference in the energy transition.

SUMMARY OF KEY RESPONSIBILITIES

• Responsibility for particular customer accounts or tasks ensuring monitoring and completion within contractual and internal deadlines and adherence to industry regulation
• Supporting various departments to accurately input and update data and detailed notes into systems.
• Identify and correct data entry errors.
• Assist with administrative tasks as needed.
• Prioritise and respond to customer queries and complaints in a timely manner.
• To resolve problems and exceptions within agreed timelines.
• To liaise with internal and external parties to ensure that tasks are managed accurately and efficiently and that we keep customers and partners regularly informed of progress.
• Assist internal stakeholders when required.
• Adherence to internal processes, risk frameworks, industry compliance and regulation, and any other appropriate requirements.
• To take actions, working with other teams / departments if necessary, to improve customer experience
• To ensure that all processes are operated in a timely and efficient manner with a focus to provide excellent customer service at all times