Retail Operations Analyst

at  PayJoy

ABOUT PAYJOY

PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry. As of 2024 we have brought billions of dollars in credit to 12 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.

REQUIREMENTS

• Organization skills
• Ability to manage competing priorities
• Extremely hands-on capacity of iteration
• Documentation of processes
• Project management
• Data driven decision making
• Problem solving
• Process creation and optimization skills
• Self-driven
• Stakeholder management

DESIRABLE REQUIREMENTS

• Excel intermediate
• Experience managing budgets
• SQL basic/intermediate
• Experience in retail

THIS ROLE

The primary focus of this person will be to act as project manager and primary POC to handle around 30 kiosk locations, deploy and train promoters, handle real estate inquiries with the location owners, coordinate with marketing the creation of POS materials for the kiosk’s implementation, escalate issues, track and report success metrics for the project. This role will help to manage Puntos PayJoy in stores and 3rd party kiosks with two business lines: phone finance and credit line.

RESPONSIBILITIES

• Register and make payments of all rentals, materials, promoting, expenses.
• Help with the administration of inventory (devices and cards), delivery and reports to the buying team and the credit line logistics team.
• Handle real estate inquiries with the location owners (insurance, rentals, contingencies, etc.).
• Escalate issues with engineering, sales, merchant ops, cx and different teams from the day to day situations.
• Create multiple reports and define metrics for the project. Considering: sales, traffic, inventory, performance, bugs, etc.
• Have constant communication with the promoters in the points of sale to gather feedback from customers and theirs to create actions plan to enhance the experience.
• Help the business development and promoters team with new locations requirements and negotiations.