Retail & Operations Associate

at  Harly Jae

JOIN THE HARLY JAE TEAM: RETAIL & OPERATIONS ASSOCIATE

Location: White Rock, BC
harly jae is a women’s clothing brand rooted in sustainability, timeless design, and intentional living. Our White Rock retail space is also home to our headquarters, offering a unique environment that merges customer interaction with behind-the-scenes operations.
We’re looking for a Retail & Operations Associate who is passionate about slow fashion and ready to help us create an unforgettable experience for our customers while ensuring smooth day-to-day operations.

QUALIFICATIONS & SKILLS

• Prior retail store experience, including customer service and sales.
• Experience with shipping platforms and Shopify
• Familiarity with basic sewing techniques or knowledge is a plus.
• Strong organizational skills and an eye for detail.
• Enthusiastic about sustainable fashion, slow living, and intentional design.
• A proactive, team-oriented attitude with the ability to multitask effectively.

Retail Sales Associate Duties:

• Deliver exceptional customer service, building meaningful relationships with our loyal customers.
• Maximize sales by understanding customer needs and recommending suitable pieces.
• Maintain a clean, inviting, and organized store environment.
• Assist with merchandising to ensure the store looks its best.
• Process transactions efficiently and accurately using Shopify POS.

Operations & Backroom Duties:

• Pack and ship online orders, including pre-orders, with care and attention to detail.
• Receive new production arrivals and complete all related tasks:
• Conduct quality checks, measure items, weigh products, and ensure inventory accuracy.
• Organize and neatly store inventory in designated cabinets.
• Organize and maintain the backroom, clothing, and supplies to optimize efficiency.
• Collaborate with the team to ensure seamless operations between retail and HQ activities.