Retail Operations Manager

at  Ambitions Personnel

Salary: £35k - 42k per year
Reference: 53168
Are you seeking a role where no day is ever the same?
Are you task and detail orientated?
Would you like to work for a rapidly growing, multi-award-winning company?
If so, apply now!
This role encompasses staff management, heading up workload planning, delegating & meeting all deadline requirements across several departments including different shifts.
This is a seasonal business which is growing at a rapid rate which means higher demands during a concentrated period of the year.
During peak season (September to May), the workload is intense, so the right individual will be someone who thrives under this pressure & enjoys the rewards of seeing the multiple results that this role should deliver.

REQUIREMENTS:

• Strong staff management skills to be able to manage a retail team of up to 32 individuals, with management experience in a retail, hospitality, sales, or leisure background.
• A strong communicator & proactive individual, with high attention to detail
• Highly efficient at using Microsoft Office software, email & IT-savvy to a high standard.
• Ability to set & review KPIs & bonus incentives for a sales team.
• Confident when delivering communications & briefings to staff.
• Thrives on a high level of autonomy, responsibility & ownership.
• Ability to effectively inspire, lead & develop a team.
  If you are interested in this role please call Rebecca on 01623 600835 or email your CV to Rebecca.haggar@ambitionspersonnel.com

• Create workload plans across your department
• Oversee courier dispatches by ensuring processes are followed.
• Ensure that staff deal with customers correctly & that calls are answered efficiently & correctly.
• Responsible for the logistics & transport of all products & equipment to & from the venue.
• As a keyholder, taking ownership for the site including problem solving e.g. payment machines, phone system, Wi-Fi/broadband, general site maintenance, health & safety, floods etc. including call-outs where necessary.
• Allocate customer orders, dispatches & ensuring efficiency/organisation across the team.
• Ensure order accuracy & reconciling against invoices.
• Responsible for all HR administration and coordination.
• Issue new starter paperwork, H&S inductions, assisting with training plans, training nights, commission structures & staff incentive documentation, including records & leavers paperwork.
• Create & deploy staff workload plans, complete staff checkbacks & ensuring all tasks are completed on time.
• Manage the working relationships with external suppliers.
• Create professionally presented documentation to produce staff training manuals, user guides, project plans & processes, & other key documentation.
• Manage daily customer queries & messages.
• During non-peak summer months, the right individual will have the opportunity to get involved across all areas of the business, including business development, projects & events.