Retail Operations manager

at  Mitie

JOB OVERVIEW

• Responsible for the operational performance of the Asda Contract within your geographical area and supporting other Operations staff.
• Management of the contract base including compliance, financial performance, and service delivery
• Assist Operations Managers to efficiently control and utilise labor and other resources.
• Deputising for the Account Manager in his absence
• Ensure compliance with relevant legislation, company, and Group policies.

• Ensure all clients are fully satisfied with the service provided.
• Ensure performance indicators are completed to ensure standards are constantly maintained and improved.
• Ensure that all personnel within the business operate to full potential.
• All direct reports have a comprehensive knowledge of the Quality System and work to the required standards.
• Operations Manager to ensure all contracts are effectively commissioned to agreed timeframe, standards, and profitability.
• Operations Managers to maintain customer focus.
• Maintain and promote the reputation of the company.
• Operations Managers to achieve annual and period profit targets.
• Manage budgets as directed by the Account Manager
• Liaise with the Sales team for tender submissions as required by the Regional Manager to ensure commitments can be achieved and the interests of the operation are protected.
• Maintain Branch Gap status is checked daily and discussed with the Account Manager
• Monitor labour turnover, absenteeism, and performance standards within the branch with the Regional Manager
• Review expenditure on the contract with the Account Manager
• Bring complaints to the attention of the Account Manager, ensure that they are logged in accordance with the Quality System and remedied in a timely and effective manner.
• All staff to receive relevant training.
• Assist the Account Manager to support and develop all direct reporting managers.
• Act as a mentor for all new Operations Managers.
• Help and support the Account Manager in developing plans and setting goals following appraisals with Operations Staff.
• Ensure that all staff comply with the Statutory / Company and MITIE Group requirements, including the Private Security Industry Act 2001.
• Maintain / promote company vision and values.
• Delegate and co-ordinate the workload within the business in the absence of the Account Manager, liaising with operations staff to ensure goals are achieved.
• Assist in the day-to-day management of all areas and contracts within the scope of operations.
• In the absence of the Account Manager liaise with the HR Manager to ensure that all issues with regard to Grievance and Discipline are dealt with according to Company Policy
• In the Absence of the Account Manager monitor and manage the progress of absenteeism, work performance and discipline.
• All staff to work to the Quality Procedures and the recognised Industry.
• Ensure company Policies and Procedures are followed at all times.
• Support the business in any area as required by the Account Manager