Retail, Packaging and Operations Support Associate

at  cochu chocolatier

Join Our Chocolate Family at cochu chocolatier!
Are you passionate about chocolate? Do you like working with numbers and data? Do you love providing exceptional customer service? If you have hands-on experience in a commercial food production setting and crave a fun, supportive work environment that values creativity and craftsmanship, cochu might be the perfect fit for you!
Why You’ll Love Working Here: At cochu chocolatier, we don’t just make chocolates—we create moments of joy and indulgence. Our team thrives on passion, exploration, and the love of great food. We believe in learning, growing, and supporting each other, all while maintaining a healthy work-life balance. We are committed to offering an uplifting, positive work culture where your skills and dedication are celebrated. If you want to wake up excited to go to work each day, this is the place to be!
What You’ll Do:
This role involves supporting retail, packaging, and fulfilment operations by performing hands-on customer service and packaging tasks, as well as gathering and organizing data to enhance workflows. The position will have a focus on identifying opportunities for technology driven process improvements, optimizing data management, and troubleshooting system challenges. Additionally, the role requires cross-functional collaboration to align departments with project goals and improve overall operational efficiency. Candidates should have experience in hands-on work within retail or packaging environments, as well as data entry and process management, with a strong focus on teamwork, problem-solving, and adapting to new technologies.

QUALIFICATIONS:

• Diploma or Bachelor’s degree in a related or complementary field (e.g., Computer Science, Engineering, Supply Chain Management, Data Science, Design, etc)
• Experience in data entry, system improvements, or process management
• Excellent written and verbal communication skills
• Previous experience in a retail or packaging environment, preferably in a hands-on role (e.g., stock clerk, packer, or warehouse associate)
• Understanding of inventory systems and procedures for product tracking and stock rotation
• Experience in physical labor roles, including standing for extended periods, lifting boxes, and organizing workspaces
• Strong communication and team-oriented mindset to ensure smooth operations on the floor
• Knowledge or experience with computers and new technology in business operations is an asset
• Restaurant and/ or barista experience an asset.
• Canadian Citizen, Permanent Resident, or valid Canadian Work Permit.

PREFERRED SKILLS:

• Data analysis and data management skills
• Problem-solving and process optimization abilities
• Proficiency in organizing and interpreting data for actionable insights
• Critical thinking and adaptability to new technologies and processes
• Knowledge of retail and packaging operations, including inventory
• Ability to optimize packaging processes to reduce costs and improve efficiency
• Practical experience in retail operations, including point-of-sale (POS), inventory tracking, stocking, replenishment strategies, product handling, and order fulfillment
• Hands-on knowledge of packaging processes, such as assembly, labeling, and quality control
• Problem-solving skills to identify physical bottlenecks and optimize workflows within packaging and retail settings
• Ability to assist in organizing and streamlining physical spaces for better efficiency (e.g., warehouse or stockroom)
• Strong attention to detail in monitoring product quality and ensuring packaging meets standards and customer expectations
• Willingness to perform hands-on tasks in a fast-paced environment and collaborate with teams on the floor
• A team player with excellent communication skills and a positive, can-do attitude.
• Able to maintain a high standard of quality and commitment to meet or exceed expectations

1. Support Retail, Packaging, and Shipping & Receiving Operations

• Assist in day-to-day tasks within these departments, gathering insights on current
• workflows.
• Collect, clean and organize operational data that will inform new technology processes.2. Identify New Process and Technology Opportunities
• Observe existing processes with an eye toward potential process and technological improvements.
• Propose methods for streamlining workflows through new processes and tools, or automated systems.

1. Data Entry and Management

• Perform accurate data entry across various organizational functions, ensuring completeness and cleanliness, and data relationships are maintained.
• Validate and reconcile data from multiple sources to maintain high data quality.

1. Process Optimization and Brainstorming

• Collaborate with team members to identify bottlenecks and inefficiencies in data collection and entry.
• Suggest and test ideas for improving data workflows and reducing manual intervention.

1. System Problem-Solving and Risk Mitigation

• Identify potential issues or challenges the new processes and tools may face.
• Develop and propose solutions or workarounds to address these anticipated problems.

1. Cross-Functional Collaboration

• Occasionally support other areas of operations and production as needed, providing input on new process and tools applicability.
• Offer feedback and recommendations that help align all departments.