Retail Pricing Analytics Expert

at  NIELSENIQ

Job Description
The prices of goods influence billions of human lives every day. Our vision is retail pricing managers in TOP3 company heroes. With our Pricing SaaS for the new era of augmented Pricing
NIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our client teams get the job done quickly and easily. We are the key link between NIQ and clients. Our service and delivery are the reason clients will continue to invest in our products and service.
In this role, you will be responsible for clients across European and Middle East countries to achieve value from the great and loved combination of NIQ and Yieldigo products under NIQ AIPricing platform brand i.e. you will facilitate product selling, adoption, and consulting together with strategic development of Customer Success Team activities. To get to the role as smoothly as possible you will be involved in SPIN selling process to various clients from the early beginning. This results in successful selling achievements and long-term customer retention. You will have a chance to perform both Selling and consulting phases. The best candidate is self-motivated, positive, energized with entrepreneurial spirit, takes responsibility, and first and foremost is passionate about working with customers and listening carefully to their needs. Success will be measured by new business development and upsell. Especially in the beginning we expect you to have a very eager-to-knowledge and hands-on mentality.

QUALIFICATIONS:

• Minimum of 2 years’ experience in retail pricing, selling or business digital platforms areas
• Retailer Pricing software knowledge - Retail Price management and price optimization solutions (Revionics, DemandTec, Periscope, Competera, Yieldigo, Relex, Quiclizard, Dataweave, Zilliant..etc)
• Knowledge of retail pricing principles based on purchasing price, front margins, back margins, bonuses and reactions to competitor prices
• Either direct experience working for retailer or manufacturer or as external company working on these topics with retail business players
• University degree or courses on Retail management, Category management, purchasing is beneficial
• High value solutions sales and servicing experience
• Strong organizational and presentation skills
• A propensity for C-suite relationship building, exceptional communication skills.
• Fluent B2 English + one international language (general level)
• Change management (not critical but important and beneficial)
• Experience or knowledge of adopting critical changes to the company organization
• Understanding company hierarchy, decision making processes, roles of different personas, key users, decision makers, economic buyers at retail companies
• Proactive approach

• Prospect new clients outside NIQ cooperating retailers
• Build effective relationships with client representatives and
• Selling and consulting customers (both phases), i.e. responsibility for building and handling qualified leads from deep business case discovery, ROI evaluation, proposing and closing the deal
• Helping customers achieve their goals with our loved solution, driving consulting and customers value from the product
• Upselling & Renewals
• Maintaining strategic insights from customers
• Working closely with other teams: Project management, IT Delivery, Product, Customer success
• Building retention and solution stickiness, churn management
• Long-term customer strategic relationship management
• Monitor the progress of inquiries against agreed service levels and escalate any issues to the appropriate team
• Proactive problem resolution
• Provide off and on-site training to clients on NIQ and Yieldigo parnter tools and solutions
• Aligning and educating internal teams about the importance of SPIN selling process
• CRM management & Reporting