Retail Sales Associate

at  Baskits Inc

Job Title:
Seasonal Sales Associate
Location:
74 Railside Road, Toronto
Job Type:
Seasonal
Schedule:
Monday – Friday, 8:45am – 5pm
Job Description:
Baskits Inc. is Canada’s leading gift basket service that makes thoughtful gifting quick and easy. We carefully curate the finest gifts to fill our Baskits with – from the premium brands everyone loves, to unique products made exclusively for Baskits. The team is well established with over 35 years of experience, earning our reputation as the premier gift delivery service in North America and a great place to work.

POSITION OVERVIEW:

Reporting to the Customer Service Manager, the Seasonal Sales Associate will support the core team leading up to the holiday season. This is a key role as the associate will be an initial point of contact for our customers – assisting customers in-store and over the phone, addressing inquiries, making recommendations, sharing product information, processing transactions, and merchandising our Baskits. On the front line, in a customer facing role, you will serve as a brand ambassador and ensure customer satisfaction.

SKILLS AND QUALIFICATIONS:

• Previous retail sales experience (retail management is an asset)
• Familiar with KPI targets and motivated to achieve goals
• Highly personable with strong communication skills
• Self-starter who works well with a team and independently (requires minimal supervision)
• Orderly and efficient with the ability to multi-task, prioritize, and work in a fast-paced, growth-oriented environment
• Professional, positive attitude, with a dependable work ethic
• Drive to consistently deliver high quality service
• Proficiency in Microsoft Office, web conferencing, and Windows applications
• Must be a Canadian Citizen or Permanent Resident

You’ll work at our Head Office location at 74 Railside Road to:

• Provide prompt and professional customer service in-person and over the phone
• Build and maintain strong relationships with our customers by providing an exceptional shopping experience
• Convert potential customers by answering product/service questions and making recommendations most relevant to the customer’s gift giving needs
• Practice professional salesmanship within the guidelines of store policies and procedures to maximize sales and increase customer satisfaction
• Enter Sales Orders efficiently and accurately, while on the phone or in-person with the customer
• Resolve product or service concerns with a customer-first, solution-oriented mindset
• Input data and maintain customer accounts with updated information
• Maintain proper inventory levels and flag before stock becomes limited in-store
• Work with and provide administrative support to other employees, as required
• Receive and incorporate positive or constructive feedback to improve team performance
• Support the business as is otherwise required