Retail Sales Associate / Customer Service

at  Elements Massage

QUALIFICATIONS AND SKILLS

• The right candidate must have a great personality, be social and inviting, establish relationships quickly and know how to influence.
• Listening to client needs is paramount. The little details can improve the experience for the client.
• Being driven and proactive are critical for this role.
• Must be able to take an assignment and own that task and see it through.
• Must be able to listen to client objections and deliver solutions to those objections.
• Experience working with EHR/client booking systems at an administrative level is required.
• Being able to adapt to change quickly is important as we are a new small business and we are continuously evaluating how we can improve our experience for our clients.
• Having exceptional communication skills over various platforms such as:
• Phone calls
• Emails
• Text
• In person
• Social Media (Instagram, Facebook, Nextdoor, etc)
• Being able to navigate and use Google business suite is preferred (Gmail, Google Drive, Google Sheets, Google Docs)
• Must be willing to learn new tasks and see them through and provide feedback to leadership regularly.
• Must be able to be productive and motivated with or without leadership present.
  If working in a rewarding environment in a great massage studio sounds exciting, apply today!
  Legal Disclaimer: ©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM

• Face of Elements Massage - Kildaire Farm Rd, whether on the phone or in the studio providing service with a smile and setting the tone are vital.
• Create an exceptional massage experience for every client every time they enter our studio.
• Informing all clients about the benefits of the Elements Wellness Program and influencing clients to join.
• Ensuring the client appointment paperwork and payment process is seamless.
• Following-up with clients telephonically, email, or text regarding their upcoming visits and clients who have not visited the studio regularly.