Retail Sales Concierge

at  Singtel

RETAIL SALES CONCIERGE

Date: 17 Aug 2024
Location: Singapore, Singapore
Company: Singtel Group
At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

MAKE AN IMPACT BY

• Greeting customers, answering inquiries, and providing information about the store’s products, services, and promotions.
• Assisting customers with their shopping needs, offering recommendations, and providing personalized assistance to ensure a positive and tailored experience.
• Managing appointments, reservations, and special requests for services or events offered within the store, such as personal shopping or product demonstrations.
• Addressing customer concerns, complaints, or issues, and finding appropriate solutions to ensure customer satisfaction.
• Guiding customers to different areas or departments within the store and assisting with finding specific products or services.
• Identifying opportunities to promote additional products or services based on customer preferences and needs.
• Providing gift wrapping and packaging services for customer purchases, ensuring a professional and presentable presentation.
• Actively seeking and collecting customer feedback, suggestions, and reviews to improve the store’s operations and customer experience.
• Assisting with visual merchandising tasks, such as arranging displays or setting up promotional materials, to enhance the overall store aesthetics.
• Technically savvy and passionate about consumer electronics and customer lifestyle products
• Create customer excitement in lifestyle products
• Assisting customers on MSTA onboarding
• Demonstrate MSTA features
• Promote in-store Self-Serve Capabilities (Self-Serve Kiosk)
• Promote other digital touchpoints (Web-chat)

SKILLS FOR SUCCESS

• ‘N’ Level and above
• At least 2-3 years of sales or service experience in physical retail stores
• Excellent customer service and communication skills
• Intermediate-level product knowledge
• Basic selling and problem solving skills
• Intermediate-level technology and digital literacy
• Basic product presentation and demonstration skills
• Bonus if have experience in using Point-of-Sales Systems and Inventory Management Software

Please refer the Job description for details