Retail Sales Specialist

at  Castlery

Castlery is looking for a Retail Sales Specialist to join our Sales team.
We are committed in providing high-quality and stylish furniture to our valued customers. With a passion for design and a focus on customer satisfaction, we strive to create an exceptional shopping experience that exceeds expectations. Our flagship store, located at Orchard Liat Towers totaling a 24,000 sq ft across two floors, our largest showroom to date featuring an enhanced store experience that complements the customer’s online-to-offline shopping experience.
We are seeking a dynamic and customer-focused Sales Specialist to join our team. The ideal candidate should possess a strong passion for furniture and design, excellent communication skills, and the ability to provide personalized service to our diverse clientele. As a Relationship Manager, you will play a key role in showcasing our products, understanding customer needs, and facilitating a seamless purchasing process.
Every day is an opportunity for us to turn a showroom visitor into a loyal Castlery customer. At heart, we value teamwork and believe in achieving a great customer experience together.
Come join us if you have a strong sense of where we’re going and what we have to offer.

• Greet and engage customers in a friendly and approachable manner, creating a positive first impression of our brand.
• Listen actively to customers’ preferences and requirements, providing recommendations and solutions.
• Responsible for the conversion of sales from walk-in customers, emails, chats, and other sales channels.
• Recommend design-focused solutions tailored to customers’ requirements (style of home décor desired, floor plan, etc.).
• Build and nurture customer relationships to encourage repeat business and referrals.
• Handle customer inquiries, concerns, and complaints with professionalism and a problem-solving attitude.
• Work closely with cross departments to ensure customer satisfaction are met.
• Assist in store operational excellence by ensuring general showroom maintenance, receiving / issuing stocks, and monthly high accuracy stock take.
• Perform other roles within the store such as maintaining visual standards, assisting team members, or performing operational tasks on the sales floor.