Retail Security Supervisor

at  Robinson Services

GENERAL REQUIREMENTS:

• Ability to work shift-based roster schedules, including weekdays and weekends.
• Excellent communication skills.
• Capability to work independently.

ABOUT US

Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.
We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.
Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities. We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact careers@bidvestnoonan.com

KEY RESPONSIBILITIES:

• Support with daily workload and delegation to team
• Prevent and investigate crimes within the store.
• Maintain a secure environment for staff and customers.
• Liaise with Gardai and emergency services as needed.
• Implement procedures to reduce theft and loss.
• Control and monitor CCTV and records in line with GDPR.
• Conduct spot checks on employees and contractors.
• Ensure timely and accurate completion of reports.
• Investigate all acts of crime and loss, pursuing prosecution/recovery.
• Control key access to critical areas.
• Ensure staff understand company policy and rules regarding security measures and demonstrate compliance and controls.
• Assist in emergency procedure implementation and maintenance.
• Conduct required checks, tests, and inspections for compliance.
• Train staff in emergency procedures.
• Perform regular inspections of premises.
• Review security officers’ daily activities
• Conduct staff appraisals and corrective interviews as necessary
• Ensure staff are properly presented and perform to customer service standards.
• Demonstrate strong, positive communication to all levels, motivating the team and building good working relationships within store.
• Constantly project a professional image of the company by being an ambassador of Bidvest Noonan’s PRIDE values: Professionalism, Respect, Innovation, Determination, and Excellence
• Additional duties as assigned by the Security Manager or Security Representatives.

ROLE REQUIREMENTS:

• Basic Guarding Skills - QQI Level 4
• Private Security Authority License - Static
• Minimum of 1 year of supervisory experience in the industry
• Experience of leading a team within a retail environment
• Ability to motivate a team with effective communication
• English communication skills (oral & written)
• Valid work permit/visa (if applicable)
• Basic IT skills