Retail Services Specialist

at  The Emirates Group

QUALIFICATIONS & EXPERIENCE: THIS JOB MIGHT BE FOR YOU IF YOU HAVE:

Qualifications:
· Degree or Honours (12+3 or equivalent).
Experience:
· In-Flight Service. In-flight Administration (8+ years).
· Must have a strong background in marketing (experience in managing shops).
Knowledge/Skills:
· Experience in In-Flight Service. In-flight Administration.
· Working experience within a Customer Service industry in a Sales and Marketing or Finance role.
· Knowledge of Duty-Free sales in the transport industry.
· Advanced knowledge of PC skills, MS Office software, and Databases.
· Ability to lead a team, inspiring confidence and facilitating development.
· Data Analytic skills, creating reports and analysing data.
· Excellent communication skills both in written and spoken English and interpersonal skills.
· Experience in creating communication artwork with a creative mindset and visual merchandising.
Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section

JOB PURPOSE: ABOUT THE ROLE:

To support and assist Retail Manager in planning, organising, and controlling the operational aspects of Emirates Inflight Retail & HQ Retail Services which are complete multi-dimensional business units in which the results are measured in terms of profit and loss. This role is specifically responsible for the operational aspects of the business with direct reports across two or more cost centres.

WHAT YOU WILL DO:

Generic
· Assist Retail Manager in set up and operational aspects of all sales channels such as new outlets, shops, pre-order, internet and intranet retailing, and potentially mail-order deliveries to enable Retail Services to maximise potential revenue return.
· Research new products and analyse product categories for improved revenue through various sales channels. To be responsible for the initial contact with local suppliers and short listing of products for presentation to the Manager, liaising with P&L, and ensuring suppliers’ terms and conditions meet EK needs.
· Control stock movements both incoming and outgoing from suppliers, ensuring the correct quantity/specifications are delivered and monitoring the timely delivery of all products. Act as a liaison between the suppliers, Emirates, and the bonded warehouse to ensure continuity of availability of products to meet our customer’s requirements. To work in conjunction with the Business Analyst and P&L Forecast and adjust stock requirements to ensure the optimal stock holding level and to ensure that adequate storage is available for same.
· Monitor competitor Retail products and where necessary provide inputs to sales strategy to enable us to enhance and develop Emirates offering to ensure that Emirates products remain competitive and a leader in the field of Inflight Retail sales and Shops Sales.
· Monitor, evaluate and report product defects or brochure quality with a view to identifying poor quality trends, and accurately determining the cause of potential problems. Where the cause is external the jobholder will take appropriate action with the supplier to remedy the problem and avert future reoccurrence. To actively seek and obtain customer feedback and manage customer complaints
· Understand and apply the Service Delivery Quality Policy Statement enthusiastically to fully satisfy our customers first time every time.
· Lead and coach team members to promote a high-performance culture, team collaboration, and ongoing upskilling and development. Conduct regular performance management reviews to meet objectives and development plans that are set out and provide regular feedback.
Specific: EmiratesRed
· Develop and execute marketing communication strategies, organise promotions, manage brand launches and pop-up shops, by using various marketing channels, and train shop staff in visual merchandising for all products.