Retail Shift Leader

at  Madame Tussauds

What you’ll bring to the team:
Fancy taking a leading role in the ULTIMATE fame experience? Truly immerse yourself in fame and taste the life of the rich and famous, through a combination of our historic artistic methods (that date back centuries, by the way!), immersive sets and pioneering modern tech.
Our talent agents are scouting for the latest stars to join our phenomenal cast. We’re looking for a Retail Shift Leader to join our busy, hard-working and exciting team at the hottest celebrity attraction in Town. If you are outgoing & enthusiastic, energetic & brimming with creative ideas, we want you to join our team!
As a Retail Shift Leader, you are essential to motivate and manage our enthusiastic team of Retail Hosts on a daily basis across a sales area at Madame Tussauds London, while delivering the day to day operation, meeting world class Guest Obsession standards and ensuring strict health and safety policies are adhered to at all times.

Qualifications & Experience:

• Deliver and help develop the day to day operation of the department through sound team management and delegation.
• Actively monitor and coach the team to be Guest Obsessed, ensuring the department gives world class customer service to every single guest, every single day.
• To monitor working practices and environments, ensuring we work in a safe manner at all times, adhering to all health and safety policies.
• Be a champion of Team Obsession, following and living the principles of our department people commitment.
• Understand and drive the team to achieve departments commercial goals, achieving agreed sales performance targets.

Benefits:

• A Merlin Magic pass allowing your friends and family to visit our attractions
• Employee Assistance Programme
• 40% online LEGO discount and 25% discount in retail and food
• Access to an exclusive employee discount website and much more

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at Gatewayuk.Recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range: GBP £13.59/Hr

Please refer the Job description for details