Retail Specialist

at  Wolt

Sales & Merchant Operations
Praha 7, Czech Republic
Full-time

Reporting to the Retail Development Team Lead, the Retail Specialist (ReS) supports and works in close cooperation with Menu and Platform teams to make sure the Retail department has smooth onboarding of new Retail Partners. What you’ll be doing:

• Successfully onboarding and training venues together with Retail Associates, providing them with all the tools and information to start working as soon as possible.
• Responsibility for meeting Wolt KPI’s onboarding targets & ensuring all Partner’s requests are done correctly and on time.
• Owning the entrusted partner’s assortment - suggesting which products should be listed initially, and working with the partner to constantly add/remove items to improve customer conversion.
• Working with the partner to improve overall onboarding process and conversion rates by sharing tools and best practices to help ensure the partner’s success.
• Getting feedback from our partners and translating it into product, marketing and operations improvement

• Successfully onboarding and training venues together with Retail Associates, providing them with all the tools and information to start working as soon as possible.
• Responsibility for meeting Wolt KPI’s onboarding targets & ensuring all Partner’s requests are done correctly and on time.
• Owning the entrusted partner’s assortment - suggesting which products should be listed initially, and working with the partner to constantly add/remove items to improve customer conversion.
• Working with the partner to improve overall onboarding process and conversion rates by sharing tools and best practices to help ensure the partner’s success.
• Getting feedback from our partners and translating it into product, marketing and operations improvemen